3. 5 Customer service is top notch and product quality is solid but the foam in the Lounging Sofa seat ages poorly. Lack of selling replacement parts is the only thing preventing a higher rating.

I have loved this sofa since the day I got it

Super fast deliverly in the middle of another Melbs lockdown.

When half my sofa didn’t turn up, Koala spent time trying to tack it down. I think the delivery company must have ‘found it’ in the back of the truck and quietly dropped it on my doorstep the next day, because Koala rang back a few days later to tell me they had no idea what had happened to the original and wanted to confirm my shipping address to send out a replacement for the missing parts. Loved that level of care and service - and makes me confident to order from them again.

Hi My mattress has been great up until now it’s gone super soft and is causing some lower back pain is there a harder mattress I can replace it with or a mattress topper I believe it has a 10 year warranty?? Thanks

Koala is so easy and wonderful to deal with, from start to finish!!

Best pillow I have ever owned, I always tell others to buy this one when looking for a good pillow. The soft side is amazing, the feel too. Definitely worth it.

Bed frame is so squeaky my kids keeps waking up every time i move or get out of the bed.

The order took almost 4 months to arrive and within 3 months the lifting mechanism is faulty and won’t stay in an adjusted height position. Am trying to get a replacement chair at present, have been allocated a ticket # for supoort

Exceptionally easy to assemble and an extremely comfortable and stylish sofa. The fold out bed is firm but comfortable. We are very happy with our purchase and plan to purchase another in the future.

Poor.. overpriced and overpromised.. It's been 10 month since I've been using this pillow, everytime I get neck and back pain

I've waited a year to do a review as I want to be honest with what I think. Would I buy it again. No. Why? The bed squeaks when you.move in it. There is a major design flaw with the ability for the base platform to breathe with a matress. Mine has mildew in the wood laminate (both sides) and it is impossible to remove. I only discovered the issue when looking at the bed head discolouration and looking under the mattresse. While spring cleaning. I've also sent an email to koala who have ignored my email asking about the issue. My house is well ventilated and I have no other issues with this anywhere else on the premises. The slots are to small to vent heat and wicked moisture from a mattress and it pushes moisture into the base instead. You also can't clean the laminated base. It's been a waste of time and money trying an easy green portable solution. I'll be going to Eva before winter for a new base, feeling lucky my mattress has survived unscathed.

Whioe the couches are great the 'speedy' delivery was the issue. We ended up getting both couches on different dates and waited for our three seater for 5 months, only getting a notification about a week before the original delivery date. If you can wait the couches are great. If you need something soon I'd gk elsewhere

It took me a long time to receive my product I assume as a result of covid delays

DELIVERY was perfect . So easy to assemble , fabric feels GREAT , it looks stunning in our room .we haven't slept on yet as its in our spare room but i know it will be comfy and so easy to open and close and so pleased to have a sofa bed with no heavy hard springs . its a true breeze Koala is our GO to BRAND , we have 2 x lounge couches , the ottoman , 2 mattresses a bed base and now the sofa bed . Cant be happier AND customer care is always so helpful cheers Angel elwood vic

Great chair. Support staff were very helpful and responsive. Just a shame it took 5 months to arrive.

Shipping was heavily delayed, but not communicated the first time. The last two delays were commented in a timely manor. Overall experience was not bad, but would have been nice to know there was a delay before getting rid of my old office chair in anticipation of delivery and then having to wait another month to actually receive it.

Good return and refund experience, quick, easy, and honest! Recommended! 👍

The customer service and delivery is amazing

Excellent service and communication Great products