I just recently received my favorite frames ever! The amber colored Cheshire Cat ones that I saw online & took the risk of ordering without actually trying on. I was so happy to open the package and see them. . . . they are truly a work of art. So light and beautiful, fitting my face perfectly! I accidentally smashed the nice black hard case that was included in the mail because I forgot I placed them temporarily on the trunk of my car :( . . . . . So I contacted Jins customer service and asked if they could send me a replacement case. They kindly said yes, and I just received this 2nd case in the mail yesterday :) I truly am very impressed with Jins as a company, and with their excellent, attentive, and supportive customer service! 🙂

Because I bought my jins in China, I was worried about the repair fee, but the clerk's service attitude was very good and left me with a great shopping experience. 2024 10.5Saturday afternoon

I was the first time ordering glasses online,today I got my glasses just with one week,shipping so fast,the glasses I got very comfortable,light and the version is correct! Thank you! I will order again!

8月に韓国から福岡に旅行する予定です。 旅行に行く前にあらかじめ眼鏡の処方箋をジーンズの眼鏡に出すと、日本に入国後すぐに眼鏡を作ることができますか？レンズは累進多焦点レンズにする予定です

Quite disappointed with my lenses. My eyes seem to hurt after wearing your frames and looking through the lenses, which is a problem I never had my previous glasses.

I have no issue with the product itself. The glasses shipped within 2-3 weeks as expected though it seems that the drop off date didn't correspond with the label creation date, but that wasn't really a big issue. My main issue was with the service at the store. The representative helping us out seemed very aloof (which I am a bit understanding of since there is a lot of traffic at the store). They also were not super attentive and seemed to rush through the process (ie. I asked for the glasses to be shipped, but when she printed out the receipt, it showed that I was to pick the glasses up from the store and I had to remind them that I wanted the glasses shipped. Additionally, I had asked for an itemized receipt for reimbursement for insurance, but they had only given me a regular receipt, so I had to remind them to provide me an itemized receipt). Another issue I had was that, I had specifically requested a Black glasses case holder (which is mentioned on the receipt as well), but instead I got a red case instead. I'm not sure if this was on the representative at the store or another employee. Another issue I had was when I got confirmation of shipment / USPS label was created, I also got another persons email confirmation shipment / USPS Tracking information as well which contained the person's address and information. I feel like this is a privacy issue, and I hope my information wasn't sent to another party as well. The last issue I had was that I got blue light in added which was an extra 30$, but I found out later through a promotional email that there was a promotion where blue light was free for online purchases which just made me feel like I got slightly deceived into paying 30$ more. This point is just slight personal bitterness, but I wish the promotion was held both online and in store or that I was aware of this promotion earlier so that I could buy it online. Overall, the product is good and set at a good price, but the customer service / my ex...

Easy to order and customer service fantastic.

Thank you! You guys are the best! I got my first pair of JINS in Osaka when I visited Japan many years ago. I was thrilled that JINS came to US and have been ordering my new glasses since then. :)

Best

Great

I love Jin’s great customer service

Excellent service!!

The service was top notch!

The vision is clearer than other glasses I was used to, and about the weight, it is indeed the most lightweight I've ever seen. The delivery was on time. Very happy!

Too slow. The order took almost 2 months to process and arrive. The glasses are too tight. Customer service didn’t really help when I asked why it was taking so long. Customer service and product quality has really plummeted in the past 3 years.

Everything went just fine, came with everything with relative speed.

An overall good experience with JINS. It did take awhile to ship but it’s because I got special lenses. Worth the wait!

Awesome customer service.

Shipping was fast and everything is of good quality!

Lovely glasses quick delivery 🚚