great customer service

Have been purchasing Eternal sheets for years. When laundered, the last set purchased shed like crazy. I was told by your staff, this is to be expected through the first four washing/drying. This was not my experience with previously purchased JA sheets. Hoping this set will wear as well as our other JA sheet sets.

Excellent customer service, fast shipping and vey high quality products.

Very quick response to an email question.

Ecellent customer service. I love the Lux bedsheets and the fabric is very gentle for sensitive skin.

I was very pleased with the response when I ordered 4 of the same color thinking I had ordered 2 of each color and they had me return the product and they even paid the return shipping.

Love these sheets. Perfect blend of softness!

We love the feel of these sheets…it’s like sleeping on and under a cloud. I first purchased a set in Costco then two more on line. The service was quick and easy

Soft not disappointed

Excellent company to do business with!

When my order was accidentally delivered to the wrong address, Jennifer Adams representative responded quickly to my email. Luckily, I did finally receive my order.

Quick response to a question!

easy to order and very fast. would like to find a way to reduce shipping costs to Canada

Lisa Wilcox in customer service is amazing, thank you! Just purchased my 6th set of sheets and she always is helpful with making sure i order what i need........much appreciated

I’m very unhappy with your sheets and would like my money refunded. Please send me a return label. I’ve washed the sheets twice and they still pilled so much, it’s unacceptable. I brush all the pilling into my floor so I can make the bed only to repeat it the next day. I feel the quality of these sheets is very poor. I just received these sheets and have inly slept on them 5 nights and washed them twice. I took them off my bed this morning, ready to return them ASAP. I’ve purchased these sheets before and never had problems with them. Kim McAdams

We purchased the LUX collection extra deep pocket sheet set, washed them, and put them on the bed. They are nice but have shed little pieces of fabric everywhere. We are disappointed after paying a good price and may return.

Wonderful customer service members who responded during the holiday weekend with direct responses.

Not happy

Great customer service! Very helpful with my concern and resolved very timely.

When I order anything on line, I hold my breath that it is as stated and arrives on time. Everything arrived as stated, quality of the sheets and pillow cases was exceptional. It arrived when it was supposed to arrive and the whole process, including the follow up text, was well done. Regards, Jim Perersen