I was well updated in the status of my order. Couldn’t be more pleased the day it arrived.

The process that I took with Jean Dousset was exceptional. Because my experience was split into two "parts" (I had to send back the ring due to a minor error, and was able to better deliver on the final product), I have two different advisors. To Dylan - Dylan was kind, empathetic, and did a great job easing my worries around the process of an engagement. You only have one chance to get this right, and he empowered me to think through this with intention and care. He was communicative and helpful when I went into the SOHO office. To Jane - As hinted before, while my first ring was great, I had a minor issue with the band, and ended up not only being able to remake the ring, but shift to a different style while adding a few customizations. Jane not only facilitated this process for me wonderfully, but she was timely in her communications. She was a true advocate and it certainly paid off. Although I never met her in person, it was so easy to work with her and deeply appreciate her work on my behalf. Overall, I can't say enough good things about the team, craftsmanship and process. Thank you all!

The team at Jean Dousset SoHo was amazing through the whole process. Kristy worked with me for a few months finding the right setting and diamond. The finished ring is gorgeous and expertly crafted. I cannot recommend JD enough.

Beautiful product and smooth process from ordering to receiving the ring.

Excellent

My now-fiancé and I designed a completely custom, one-of-a-kind three-stone engagement ring with the extraordinary team at Jean Dousset. By the time we began designing it, it had become my fourth purchase from the house in just six months, and I can say without hesitation that every experience only strengthened my confidence that I was exactly where I belonged. For more than three decades, I imagined what my engagement ring might one day look and feel like. The finished piece exceeded anything I thought possible. Every line, every proportion, and every element feels inevitable. The warmth of the yellow gold, the balance of the composition, the architecture, the hidden details, and above all, the life within the diamond continue to leave me spellbound. Photographs simply cannot do it justice. They capture its beauty, but never its presence. They cannot convey its depth, its movement, or the way it breathes in person. It is transcendent. The ring exerts an almost gravitational pull. It lifts me out of the ordinary rhythm of the day. Each return reveals something I had not yet seen before. I have never owned anything that rewards attention the way this ring does. What truly distinguishes Jean Dousset, however, extends far beyond the jewelry itself. My relationship with the house began last December with my first purchase to celebrate a major personal milestone. Throughout the next six months, every interaction strengthened my confidence that I was exactly where I belonged. From my very first conversation with Jane, to my correspondence with Kadidja, to meeting Dylan in the SoHo showroom, I always felt genuinely seen. Rajiv’s timely and personalized updates were also incredibly helpful throughout the process. By the time we met in person, it felt less like walking into a showroom and more like returning to people who already understood what I hoped to create. I never felt I was trying to explain something others could not quite see. They recognized what mattere...

My Dorée Five Stone Cushion Band is my third Jean Dousset purchase in just six months, and somehow the experience continues to exceed my already high expectations. From the moment I placed my order, the entire Jean Dousset team provided truly exceptional service. Kadidja Wade and Jane Kim were incredibly knowledgeable, responsive, and thoughtful throughout the process, and my ring was completed and delivered far sooner than I anticipated for a made-to-order piece. Their level of customer care is second to none. As for the ring itself, it is nothing short of spectacular. The craftsmanship is extraordinary, and the design strikes the perfect balance between bold presence and timeless elegance. The open setting allows the diamonds to capture and reflect light from every angle, creating an incredible amount of sparkle and life. The five cushion-cut stones have remarkable presence, and the design gives the impression of a substantial eternity band while maintaining an airy, refined silhouette. It feels both modern and classic at the same time. What I love most is that every detail feels intentional. The proportions are perfect, the setting is beautifully executed, and the ring makes a statement without ever feeling excessive. It is elegant, sophisticated, and endlessly wearable. I find myself admiring it constantly. Jean Dousset has earned my trust completely. In fact, after this experience, I recently visited their SoHo showroom, where Dylan Sewell guided me through the design of my dream custom engagement ring, which I cannot wait to receive in the coming weeks. The Dorée Five Stone Cushion Band is a true showstopper and one of the most beautiful pieces of jewelry I have ever owned. It is a ring I will treasure for the rest of my life. Five stars without hesitation.

This is the second time I’ve ordered from Jean Dousset. The website is easy to use.

Arrived more quickly than expected - beautifully presented.

We really appreciated all our interactions with Jane, she is prompt, caring, and thorough in dealing with our questions. We are very happy with both pieces from Jean Dousset and even more happy with the customer service

The Audrey Radiant Cut Pink Diamond Engagement Ring isn’t just the most breathtaking piece of jewelry I’ve ever laid eyes on — it’s a work of art. From the moment I first saw it, I knew there was nothing else in the world like it. But what truly set this experience apart wasn’t just the ring — it was Sara. From our very first conversation to the final moment the ring was in my hands, Sara was exceptional. When I learned there was only one left and that these rings sell out the moment they become available, I felt that familiar rush of panic. Sara didn’t just reassure me — she acted. She personally secured it in the vault and walked me through every financing option available, making what could have been an overwhelming process feel completely seamless and personal. This is what luxury truly means: not just a stunning product, but someone who genuinely cares that you get the ring of your and your fiancée’s dreams. Jean Dousset delivers both, without compromise. I cannot recommend them highly enough. If you’re searching for something rare, beautiful, and an experience that makes you feel like their only client — this is it.

Beautiful stud earrings. Staff was very helpful.

Earrings were delivered quickly and are beautiful

Every step of the process exceeded my expectations, and the Chelsea 5-row band is breathtaking! I couldn’t be happier! We purchased remotely, and Kadidja sent photos and videos of the rings I was considering. I’m a Jean Dousset client for life!

Formidable

Service and care is always impeccable with Jean Dousset and Team. I cannot speak highly enough about this company and the beautiful jewelry they provide. Jean Dousset is my go to when it comes to diamonds. Highly recommend.

Perfect. Your packaging is as beautiful as the product.

Had a great experience finding the perfect ring. Thank you Jean Dousset

A pleasure to do business wit Jean Dousset

This is the third ring I purchased from Jean doused, I won’t go anywhere else ! Best service I have ever had!