Kelsey Dave excellent customer service when a lipstick shade I did not work out. She had great recommendations when I gave her more information. The substitute shipped very quickly and was perfect.

I have been using Jane Iredale for 20 years and I just love it.

Shipping was fast as always and packed with care. Thank you!

The order was perfect! I was so excited to see the samples that arrived with my order! When ordering from your website, I could not put a box number,I left a street address. My parcel was shipped via canada post. The post office could not deliver my package without my box number. It took me numerous days to locate my package. I would love to order from you again but will not until your delivery service is dependable.

Was shipped a wrong product and Jane Iredale team corrected the mistake and sent the correct product in a matter of days. Excellent customer service!

Kelsey is an excellent service rep. Shipping fast.

Excellent. I loved the personalized note.

Kelsey is always helpful. Great service!

Excellent service and i love the little attention you do for valentine❤️

Prompt service, beautiful presentation, and a couple of small, surprise samples!

It arrived quickly and the packaging was perfect !

Placing and receiving my order was a smooth and seamless experience from start to finish. The process was clear, efficient, and easy to navigate, and everything arrived just as expected. I truly appreciated the professionalism and attention to detail throughout. It made the entire experience both pleasant and stress-free.

I had sent in a query about your Amazing Base (Radiant) and the fact that it didn’t seem to be available anywhere. I have used it for decades and was concerned it was being discontinued. I received a prompt response from your Customer Service group, reassurance that it was only temporarily unavailable as it was being re-packaged, and that they would inform me when it was available again. Then they asked if I would like some samples to tide me over until it was available. These were sent promptly AND with a lovely note. Wonderful customer service! Thank you!

packaged beautifully. Arrived promptly. Order correct. I'm enjoying using all products.

Love all Jane iredale products especially for mature skin!!

Blessings to you

Friendly and easy to talk too about different problems

Came quickly

I am always very happy with the products :)

Lovely product 💐fun packaging