Your products worked as described. Shower is currently incomplete.

I'll never use your company again. F for customer service, F for return policy.

Delivered quality poduct as advertised.

Luther Job

service great, product great, fast shipment, thank you

You give me a lousy password, that your system does not recognize! You send me a lousy link to reset the password, in which the webpage displays NOTHING for resetting the password. Are people really paid for providing this type of service to you?

I think more related videos is needed to your products. Seems a lot of your videos are general installation and not specific to any one product.

This was my second shower with Tru-Gard membrane. The first one was so easy I had no doubt about using the product again. The videos showing installation were very helpful. I did deviate a little. The installer in the video uses a steel trowel with the corners cut down to a rounded edge to smooth the membrane. I was afraid of tearing mine, so I used a 12" wooden float. It worked extremely well. Excellent product...

Awesome product and awesome customer service!

Product decreases time of install and confident no leak system.

Ok,this is the 7 the Trugard Direct 4 inch shower drain kit I have installed, and the drain is easy to install,and the price is awesome compared to the orange brand,and just as good as good in quality, Trugard Direct also has fast shipping too.

Please review my mail that was mailed 4/23/2017 for product question

Same as the sclitter stuff but more affordable.

This made our installation so much faster and was easy to install. I would highly recommend this to anyone in the trade or homeowners.

Great product

Thanks Jake, Everything went great! Great product.

Great price and free shipping for a great product! Beats other manufacturers prices!!!

Excellent service by phone or email. Took care of an order issue and was available to answer questions ( even when contacted after normal business hours)

Our application did not go on as smoothly as the video. Probably because we are novices and this was our 1st time. It would be nice to have a video exclusively for the shower walls. AND telling/showing what consistency the mortar should be since "a little on the runny side" was a bit vague. We had a challenge getting it to lay flat as the bubbles didn't want to come out. And it wouldn't stick to the Hardie Backer in certain spots (may have been the mortar consistency). Other than that, it worked well and I'm extremely confident it will seal our new shower nicely. Oh... we also received 2 tubes of caulk, but when I opened one I could NOT get it to come out. I switched to more normal silicone. After a while, the TruGard caulk did seep out of the tube, but looked like a really think glob of paste. Is that normal???? Overall, I think your product is solid. The current videos are good and sold me. I think specific videos would be more helpful, and having caulk that comes out of the tube would be nice as well. :) Michael

product quality is superior. I have not installed it yet.