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Jon D.🇦🇺
Verified BuyerI'm a returning customer and
I'm a returning customer and both experiences were excellent. Very nice packaging and 3 days delivery by Australia Post.
How we present the reviewsI'm a returning customer and both experiences were excellent. Very nice packaging and 3 days delivery by Australia Post.
fantastic service
Love it
Great product. I have reordered for myself a couple of times and also to give as gifts. The new packaging is really nice.
Always great
Fast shipping, great service
Great experience and customer service.
Bit of a hiccup to start with but it’s Xmas time so expected response to query was quick and resolved immediately delivery of product was swift. Will be purchasing again
Hassle free order and resonably quick delivery.
Happy with the aesthetics of the wood diffuser, and love the smell of the santal woods oil. But, after buying the diffuser and reading the (very brief) instructions, I wasn’t getting any smell from the diffuser after adding oil twice. I assumed it meant the wood was just still being primed and soaking up all the oil internally. Oil marks were showing a little on two sides, so I thought it still had capacity for more oil. Unfortunately, after the third time of topping up the oil, the wood has split in multiple places. I wasn't expecting diffuser intensity scent, but I was expecting to be able to smell it a bit further than just one foot from it, and I was expecting a much higher quality product, not one that splits within a week of purchase.
Sadly, the Santal based products I’ve purchased lose their powerful fragrance within a week or so of purchase. It’s really upsetting as it’s such an incredible fragrance.
Great service great prices fast delivery
Since using the scents and diffuser have never gone back to candles
Very happy with purchase and service
Easy
The shipping and service and packaging was amazing!
They have gained a life long customer because not only was my experience incredible; their products themselves are heaven on earth.
You did amazing great product and terrific customer servuce
Always quick with shipment and website is so easy to navigate
Such a user friendly website and if you have any issues it’s a quick turn around on getting help and resolving
| Stars | Count |
|---|---|
| 5 | 772 |
| 4 | 44 |
| 3 | 32 |
| 2 | 23 |
| 1 | 64 |
| Total | 935 |