I love double-walled borosilicate, and Highwave are experts with it. Good products, and if you dig in, Highwave is doing some pretty cool stuff in the world too, so thank you for all you do, Highwave Family, and keep it up! =)

I have not received a response to the two emails I have sent about the broken lid to the JOEmo XL Travel Mug. Please replace the lid as soon as possible.

40$ cup came broken. Cannot communicate with the customer service: sending letters but no response

I emailed you regarding my mug and you haven’t replied. Very disappointed.

Quick delivery, great service

great

Great product.

Thanks

Arrived timely. The package was placed so it was not visible from the sidewalk.

Great experience, quick delivery, excellent packaging.

Very happy with all parts of my shopping experience with Highwave.

shipping was extremely quick

The promotional texts are very kind and genuinely helpful! Love the site layout

Product lid bent

Shipping was good

Great!

I already said, I love everything but it does not sit flat.

I was thankful that Highwave was selling the replacement lid. Thank you!

Excellent quality mugs and amazing customer service! I had ordered two mugs and one had arrived broken. I emailed Highwave and they sent out a replacement right away. 5 stars all the way around, highly recommend.

Both mugs arrived broken, replaced without a problem but again on arrived broken. 1 out of 4 is not a good ratio for shipping.