Staff person was extremely helpful and responsive by email and helped me to procure an item that may be discontinued.

Item arrived in good condition. Very long time lag between receiving item and being asked for feedback.

Exactly what I was looking for.

Great service

Great customer service. An ordering snafu lead to them sending the wrong color. After a bit, one of the right color arrived (in addition to the first) with no charge (and no request to send the other back).

Great product, fast shipping

As I mentioned in my review, the customer service was superior. It took me a little bit to be able to reach somebody there, but once I did, Amy was so very helpful and pleasant. I wasn’t positive of her name but still had a voicemail saved and it was definitely Amy. She was fantastic and helped me with the shipping so that the mug arrived before I left town on my vacation. Amy was terrific with communication and is the only reason I was able to get this mug before leaving. I really would’ve been lost without it and I’m so grateful. I can’t tell you how much I appreciate Amy and love the mug and Highwave 😁!

Great mugs

Customer service has been extremely poor, I haven't gotten any follow up about my mug which arrived cracked, I emailed initially on the 8th and after providing my order number and address I've gotten no indication that a replacement will be sent as of the 22nd

Highwave seems to be a great company. I was gifted with a Roam travel mug. The 1st time I tried to clean the lid, it became unusable. Highwave sent me a replacement lid and gasket right away. Unfortunately the insulation for the Roam is lacking. Cold items don't stay cold very long.

Shipping went exactly as one would want!

I received my order in a timely manner and it was as ordered.

I never received the Deep Hotjo Replacement Top, though I did pay for it. I emailed the company about the missing item, but they never resopnded. Do not order from this company.

Thanks for having something I wanted to buy, and making the process painless and easy.

Order process was easy and item shipped fast.

Shipping was easy as I live in California.

It would be nice to get an answer to my issue however I suspect this is just a bot email review.

Shipping was quick.

Fantastic!

Terrible customer service. Never reply to emails. Sent me the wrong product but never fixed the issue they made. Do not recommend. Stay away!