Fast and easy

The Marketing Director was very helpful every time I e-mailed with a question. Good customer service.

Great Cycle. I love it. Great service too. I had a minor problem and HCI took care of it immediately. Good Job !! Stephen K

Good friendly order taking. Quick delivery. Trucker refused tip. Assembly okay. One little screw missing. Took one from unneeded spot. Works well. Wish range of motion alittle larger.

I had my right hip replaced and I started using a similar product at physical therapy so we decided to buy a physioStep LXT once we received it and it was put together we started using it every day and it is helping my hip get stronger and it is very quiet and comfortable to use.

I ordered an eliptic bike. Delivery men were very nice but were not told that white glove delivery was not part of deal. Delivery took way too long for the cost. It is not easy getting on and off. I highly do not recommend you, your product and your service. Gail Niemetz

Love it

Very helpful when determining if this was the appropriate trainer for my age and goals

THE SERVICE WAS EXCELLENT FROM BEGINING TO END. ALL AGREED UPON DATES WERE MET. ASSEMBLY WAS AMAZING(GREAT GUY) WILL HIGHLY RECOMMEND YOUR COMPANY AND ITS PRODUCTS.NOW, I'M GETTING BUSY TRAINING.HUH,HUH

UNBELIEVABLY TRUE NIGHTMARE!!!! AFTER RECEIVING THE EQUIPMENT, TWO SEPARATE ASSEMBLY SERVICES WERE THE WORST EVER (REPEATEDLY UNABLE TO CONTACT FIRST TEAM AT THE NUMBER PROVIDED; NOT KEEPING THEIR SCHEDULING COMMITMENTS (SECOND TEAM). UNABLE TO USE EQUIPMENT. TOLD I HAVE TO PAY $400 TO HAVE THE UNOPENED, UNUSED EQUIPMENT RETURNED! THE BEST YET: DID I WANT TO ASSEMBLE THE EQUIPMENT MYSELF AND PULL IT UP SIXTEEN STEPS TO MY WORKOUT SPACE??!! AT AGE 69, THAT SHOULD BE NO PROBLEM! 😡 WAIVING THEIR 'RESTOCKING' FEE WAS THEIR ONLY OFFER OF A REFUND. LET'S SEE ...THAT MEANS I HAVE TO PAY HUNDREDS OF DOLLARS TO HAVE THE EQUIPMENT ASSEMBLED AND PLACED UPSTAIRS WITHIN TWO WEEKS OF DELIVERY (NEVER HAPPENED), PAY ANOTHER $400 TO HAVE THE EQUIPMENT RETURNED TO THE COMPANY SINCE I COULDN'T USE IT DUE TO THEIR INABILITY TO PROVIDE A COMPETENT ASSEMBLY TEAM. IF YOUR EXPERIENCE WITH THIS COMPANY HAS BEEN A GOOD EXPERIENCE FOR YOU, COUNT YOURSELF VERY LUCKY! HOW THEY REMAIN IN BUSINESS IS A MYSTERY TO ME!

quick shipping.

Great exercise machine . It is the best that I have seen . It is better than any physical therapy clinics have around my town . Everyone that has seen it at my house loves it . Also good for older people that need the exercise but can’t go to a gym . Great customer service too .

They wanted to delivery curb side. Ridiculous. I was willing to pay delivery. Charges and I’ve did speak abounthat so surprised to be notified otherwise. Ido not reside at curb and have a new functioning elevator in my building. I would not buy another product because of this issue.

Bike is fine but doesn’t suit our needs. Can’t afford to return, so we’ll have to make do.

Ok

Had no problems with purchase or shipping, the shipping company called and delivered at my convenience.

Your business was excellent! I wish everyone ran their business the same way you do. It was a pleasure. Given the chance, I would highly recommend your business.

Easy peasy

The company was extremely understanding and professional

The ordering and shipping process was quick and smooth. My husband had it put together in less than two hours.