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      Site reviews

      How we present the reviews
      Anonymous user
      Desiree L.🇺🇸
      Verified Buyer
      5 out of 5 stars

      Sweet Dreams Guaranteed

      ⭐️⭐️⭐️⭐️⭐️ Hatch is an absolute game-changer! As a parent, ensuring my child gets quality sleep is top priority, and this device delivers on all fronts. Its soothing sounds and gentle nightlight create the perfect sleep environment, helping my little one drift off peacefully every night. I love the customizable settings, allowing me to tailor the experience to my child's preferences. Plus, the smart technology makes it easy to control remotely, giving me peace of mind even when I'm not in the room. Thanks to the Hatch, bedtime has become a stress-free experience for both me and my child. Highly recommend it to every parent out there!

      APR 21, 2024
      Anonymous user
      Devon H.🇺🇸
      Verified Buyer
      5 out of 5 stars

      5 Stars!

      Customer service is worth every penny. Great company. Will be a repeat buyer.

      APR 19, 2024
      Anonymous user
      Cortny R.🇺🇸
      Verified Buyer
      5 out of 5 stars

      100% recommend!

      We love our Hatch! The Gen 2 has been so nice - I really like the app functionality, and the fact that the buttons have been moved to the back instead of on the bottom of the device. The sounds quality is great, and Hatch’s customer service has been unbeatable! We will always be a Hatch family!

      APR 18, 2024
      Anonymous user
      Kristen P.🇺🇸
      Verified Buyer
      5 out of 5 stars

      Big fans of Hatch!!

      We have a first gen hatch we love so much we got a 2nd gen when our second baby was born. We love them both! We love all the new sound options on the 2nd gen and the ease of set up with both devices. Having everything set to a schedule takes a huge weight off of my tired mom brain, everything just works when it’s supposed to which is incredibly convenient for bed time and nap times. Having a hatch in our room while baby sleeps in there has even helped us sleep. When baby ages out of our room and takes the hatch to his own room, my husband and I may have to buy one for ourselves. The devices are also super easy to travel with! We had a problem with the first 2nd gen we received (the speaker was broken and sound wasn’t working) and the customer service hatch provided us was absolutely top notch!! Best customer service we’ve ever gotten from a product company. They troubleshooted the problem with us via email and when nothing worked they sent us a new one that arrived quickly. Replies were extraordinarily prompt and the person helping us was so friendly and helpful! We will continue to highly recommended Hatch products to everyone!!

      APR 11, 2024
      Anonymous user
      Maria C.🇺🇸
      Verified Buyer
      5 out of 5 stars

      Very good product and love the customer service

      It’s really helpful to build a routine with Hatch. Associate music and night light during wind down. Touch ring is very convenient when you can’t access your phone and have fixed in your routine. I love the customer service of Hatch. When I thought nobody is reading product reviews, they are the opposite. They read, listen and take action. You know that they care about the consumer and protecting their brand.

      APR 10, 2024
      Anonymous user
      Dina A.🇺🇸
      Verified Buyer
      5 out of 5 stars

      OUTSTANDING PRODUCT & CUST SVC

      Changed our internet provider and my Hatch wasn’t super happy about it all. Seeing that I was having difficulties with my device, Hatch reached out to me and offered to send me a new device. BLOWN AWAY with this incredible customer service!! Thank you so much, Hatch for making this user feel so seen and important!!

      APR 5, 2024
      Anonymous user
      Jennifer L.🇺🇸
      Verified Buyer
      5 out of 5 stars

      Amazing Products & Customer Service!

      I absolutely love my Hatch Restore and think everyone should have one! I also want to mention Hatch literally has the best customer service of any company I’ve worked with. I’ve had my Restore for a while now and love how I don’t wake up to a jarring alarm. When I encountered a minor issue on two different occasions, each time they were so quick to respond and try to troubleshoot and was so kind to send a new unit. I was not expecting that at all and the person helping me was so friendly and genuine. I cannot say enough about my experience. So if you are in the fence I highly recommend trying it. You won’t be disappointed!

      APR 5, 2024
      Anonymous user
      Natalie O.🇺🇸
      Verified Buyer
      5 out of 5 stars

      Worth it!

      This has been great for my little guy’s sleep. The first one we bought was a little glitchy and randomly turned off sometimes, but after not being able to fix it with the help of customer service (which was excellent, by the way), they sent me a new one completely free without me even having to ask for a replacement. I was very impressed with their responsiveness and all the help they gave me, and my son is sleeping so much better now! And I love the sleep stories, breathing exercises, and especially the talks on “big feelings”. Definitely worth the subscription in my opinion.

      APR 4, 2024
      Anonymous user
      Torry G.🇺🇸
      Verified Buyer
      5 out of 5 stars

      Customer service act fast than my fingers

      I was just thinking about contacting customer service for an issue when playing music one day, the team was able to reach out and send replacement immediately! Super helpful for busy parents who hardly find time to tap on all these buttons and go through screens for a solution for a baby product problem.

      APR 2, 2024
      Anonymous user
      Kathleen L.🇺🇸
      Verified Buyer
      5 out of 5 stars

      Hatch Restore

      Perfect for white noise and gentle wake up. Just what I hoped it would be. Excellent customer service!

      APR 2, 2024
      Anonymous user
      Jessi L.🇺🇸
      Verified Buyer
      5 out of 5 stars

      Great customer service

      Hatch reached out about a technical issue and fixed the problem before I had a chance to even start looking into it. Went above and beyond for customer service!

      MAR 29, 2024
      Anonymous user
      Sydney C.🇺🇸
      Verified Buyer
      5 out of 5 stars

      Love my Hatch!

      I LOVE my hatch and the customer service for Hatch is the best! Thank you so much for giving me more restful nights of sleep!

      MAR 26, 2024
      Anonymous user
      Caylan C.🇺🇸
      Verified Buyer
      5 out of 5 stars

      Thank you for replacing my Hatch!

      I am happy to announce that my new hatch is working without a problem and we are back to our normal sleep routine. Thank you ! Excellent customer service

      MAR 26, 2024
      Anonymous user
      Laura H.🇺🇸
      Verified Buyer
      5 out of 5 stars

      Hatch makes an excellent product

      Hatch makes an excellent product and has great customer service. My device was not working even after an update issue (series 1), and they sent me a new series 2 device replacement. I now definitely recommend Hatch to my family and friends.

      MAR 17, 2024
      Anonymous user
      Carla U.🇨🇦
      Verified Buyer
      5 out of 5 stars

      Hatch makes it easier to

      Hatch makes it easier to fall asleep and stay asleep. The customer service is also amazing!

      MAR 10, 2024
      Anonymous user
      Kady B.🇺🇸
      Verified Buyer
      5 out of 5 stars

      Best customer service, easy to

      Best customer service, easy to set up and use, my child lives it

      MAR 8, 2024
      Anonymous user
      Mark O.🇺🇸
      Verified Buyer
      5 out of 5 stars

      Best company I've dealt with in a very long time.

      My son is back to normal sleeping because of the great customer service.

      MAR 4, 2024
      Anonymous user
      Amanda M.🇺🇸
      Verified Buyer
      5 out of 5 stars

      Much batter!

      Our first hatch+ rest 2nd gen stopped working suddenly. I reached out to support and they confirmed it malfunctioned and sent a new one! It is working great so far! I love that I can schedule when it turns on and off!

      MAR 4, 2024
      Anonymous user
      Alysa R.🇺🇸
      Verified Buyer
      5 out of 5 stars

      Excellent customer service!

      Hatch customer service representatives reached out to me before I could reach out to them due to our hatch not working properly on our brown noise setting and a couple other things. They offered to send a replacement hatch right away with no headache of additional steps to take. We had not had an issue previously and we love our hatch! Highly recommend to anyone wanting better night routine and getting your kiddo to fall asleep faster!

      MAR 3, 2024
      Anonymous user
      Michael D.🇨🇦
      Verified Buyer
      5 out of 5 stars

      Love the Hatch 2nd gen!

      I had a problem with my hatch. I contacted customer service and they quickly helped me out!!! Highly recommended and my baby is back to sleeping!!!! Will buy again!

      MAR 3, 2024
      12345

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      5
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      4
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      Ratings distribution data table
      StarsCount
      510852
      41700
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      2473
      1893
      Total14794