It's been over a month since I placed my order and never received it. Even purchased expedited shipping so it would arrive in time.

On 11/29/2025, I placed an order for thong underwear which was on sale. My credit card was charged the same day. I did not receive my items until 46 days later on 1/13/2026 after two followup emails. Second, the Return Policy is does not allow sale items to be returned or exchanged, which is unreasonable. I can understand not taking back final sale items. Thankfully, I’ve been wearing this underwear for over 20 years and knew what I was getting. Product is great, but the back office execution lacking.

Amazing product backed by great customer service

Excellent

Wrong product shipped.

The matter has not been resolved as of today

Not good on your response to my emails about returning

Site is easy to shop.

Very easy to shop this site.

Issue with ordering

The signature lace leakproof briefs are so comfortable & pretty! Can’t wait to order more

Great selection of quality merchandise.

Terrible customer service

You shipped the wrong item. I am still waiting for you to ship the correct items. It's been almost 3 weeks. I'd like a refund if you don't ship the correct item immediately.

Excellent!

Great!

Amazing product worst customer service. I’ve waited a month for my product they cancelled half of it and sent one vague email with no help on the rest of my order. Still haven’t received my order. Seriously disappointing third time it’s happened ordering on this website.

You did not accept an exchange of an unopened gift by a loyal customer

Quality product. Price a bit high when not on sale.

Love the products