I use the G3 vacuum once every 3 weeks to vacuum a small travel agency office. 7 desks and a tiny back room. At first it worked great. . . . better than I could have hoped for. Keeping the collection container at ground level is energy efficient. But then. . . . 1. The battery started going bad. I contacted tech support because I wanted to purchase a spare battery. No dice, not available. So I vacuumed faster. 2. Then the latch that holds the dust bin container broke. I have no idea where it went, but now the side won't stay closed. 3. Then the battery went completely. On a full charge it only showed 1 bar. I called and they sent me a replacement unit. I did not want a replacement unit. I wanted a battery and a dust bin. Now I have two vacuums, and 1 of them is useless unless I can get a battery for it (the dust bin issue I can live with). The fact that you can't get replacement parts for a $400 vacuum is ludicrous. I should have been able to order a new battery and dust bin and been done with it. The vacuum itself is amazing. 5 stars for the vacuum. It's how the company is handling customer support that lowers it one star. I still want a new battery so I can have two good vacuums. But if I can't, then they're just creating a lot of unnecessary waste when a battery and dust bin would have been sufficient.

Great product and service.

This is a powerful vacuum on my carpets and hardwood floors. Great cordless vacuum that stays charged to do the entire house! Love the convenient front light, easy and fast charging and stand up feature!! If you need a strong vacuum this is it. AirRam platinum .

Was quick to solve the problem.

the easiest and most reliable customer service I have ever experienced.

Not much suction power on the sweeper.

Excellent customer service.

This is the best vacuum cleaner I’ve ever had and I’m old. I had a problem with the battery after about a year and the company came through with flying colors. Highly recommend this vacuum and this company.

Best vacuum ever It just about drives it self if you have arthritis it’s perfect I can’t handle having weight on my wrist ! Cleaning it is easier than you can imagine & all parts are washable & even replaceable Great power & suction ONLY wish it had edge suction maybe in future im a client for life

So far so good. I have owned Air K9 and the handheld crevice tool for about 2 weeks know. Love them both. Wish the battery life was longer but it works as described. Wish I could order more scent cartridges somewhere.

The handle is stiff to twist to cleans love the. brush How do you get replacement of them?

The replacement sweeper has not arrived.

Great price, excellent product, and fast shipping during Christmas week. You absolutely nailed it!

Great customer service! Replace the unit under warranty. Love the product does my floors great. Will recommend to friends

Can’t use the sweeper since the telescope handle wasn’t included with the other parts

Fantastic product and customer service. Highly recommend

Battery only lasts a few years then user life and run time diminishes significantly. Bought a new K-9 because it was just a little more expensive than a new battery for my older Air-Ram.

This is my second Air Ram. Got the first one through Bissell about 5 years ago and it's still going strong! Came across a super Black Friday deal on a newer model last month and had to get it for my daughter. This vacuum does better than some of the canister models I've had.

For the price, Gtech vacuum and sweepers are fantastic! Light, easy to use, rechargeable and great at picking up all the animal hair & dirt in my rugs!

Love it!