Good

I have been using the Tailwind iQ3 Smart Garage door opener (with an additional Door Kit) and iQ3 Vehicle Sensors for approximately one week and have been very pleased with the results. The Tailwind folks promptly answered several pre-purchase technical questions, and the installation was made much easier by spending a few minutes watching the hardware installation and software configuration (iOS client) configuration videos. I would recommend the Tailwinds iQ3 suite of products to anyone looking for commercial-grade hardware with a flexible and easy-to-use software solution at a reasonable price, all supported by excellent installation and product support resources.

This unit works as described and has been very reliable.

Fast delivery. Works as expected. Took a little time to make sure all the steps were completed in order for it to work properly. I'm an IT guy, so I figured it out. But there's a couple steps that could use better documentation. Would highly recommend Tailwind and this product.

Items came fairly quickly and everything was in the box.

The entire ordering and support experience is simply flawless.

See my main review.

Great Company - very responsive to questions

Helpful support and the units function well with every brand of opener I have.

I was looking for a solution to check on the garage door as it remains open too often. I bought this product based on the installation video which was very well done. I installed it in about 1. 5 hours but I could have done it faster. I was amazed it works that easily as soon as I installed the app on my phone. It works like a charm. I can't think of any other product I bought that worked so seamlessly right from the start.

It was a great experience

A

I was replacing two older analog garage door openers, which I tied into my smart-home setup using an iSmartGate Pro. I chose to purchase two of the Chamberlain (Model: B4613T MY-Q) partially because our Teslas are MY-Q compatible (Chamberlain’s proprietary connectivity method). However, Tesla are also traditional HomeLink compatible (which I prefer because it doesn’t require a paid subscription). After purchasing the Chamberlains, I came to learn that they stopped supporting any direct integration with the Apple HomeKit system. For a moment I was stuck, until I discovered Tailwind. Along with its installation instructions and video, installation and setup was a breeze. My Chamberlains needed a small supplemental device from Tailwind (not unlike a car fob), for Tailwind to access communication with Chamberlain. Installation of this separate device was easy but I couldn’t easily find a demonstration video for that additional piece… instead I just used the paper instructions included with the device (which struck me as incongruous seeing that the installation video of the main device video was perfect and readily available).

delivered quickly with a great video for install.

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I could not ask for better support for a product. Scott has gone above and beyond helping with my connection issues. The opener is fantastic but I do recommend if you use a mesh router or thinking of changing to one make sure it works with Tailwind first.

Discovered the Tailwind device a few years ago. Have loved it. I needed help installing and Scott answered via support very quickly. Now finding the required adapter battery depletes within weeks. On reaching out, discovered there is an adapter with wired power. Again, support was quick, the device delivered very quickly and installed easily by connecting two wires and plugging into Tailwind device. Can not rate the device and support highly enough.

Really good product but GREAT customer service

Great company in terms of both product and service. I have placed several of their vehicle sensors as well as the garage door sensors at this point and both work great. The Tailwind staff was very quick and efficient whenever I had questions but the process was pretty easy to install. All the devices work well and as intended so far and have lots of options for customization. Would buy again for sure.

Very well put together device. Works as designed. Had an issue with an input from a door contact. Tech support promptly sent a replacement. All three doors work GREAT!