Good response to email tech support but would be nice to have tech support phone line.

Shipping was smooth and well handled. During my initial order, I accidentally mistyped my email address and wasn’t receiving any shipping updates. I reached out to support, and Scott quickly corrected the issue. I started receiving updates shortly thereafter. The order shipped promptly, tracking was accurate, and the product arrived on time and well packaged.

See previous.

Excellent product. Installation instructions could be improved.

Fast shipping, easy install, great after sale support

Very good product and customer service was awesome with getting my questions answered. All the YouTube videos on their channel makes install a breeze!!

Excellent Product!

Works great with Apple

Once you finally get it working, it’s great. Easily 5 stars. It’s getting to that point that is the hard part. It really isn’t hard to get it set up, but the instructions for both identifying what you need and putting it all together (once you eventually get everything) is terrible. The audience for their instructions are professional garage installers, even though it is ostensibly a consumer product. They really need to hire a professional to create their documentation. It’s a really good product, but I wouldn’t recommend it to anyone who has never done basic wiring previously. Particularly, their directions for crimping the sensor wire to the opener wire are not up to snuff. They make it easy to do, but if you don’t know anything about wiring, they don’t explain it. As I said, I think this is a really good product. Improved documentation would make it great.

Tailwind is working better than I expected. First of all, there is no monthly fee to make things work. Here are the things I use and appreciate: 1. Drive away in my Tesla and the door shuts 2. Arrive home an the door is opening 3. I get notified on every open/close 4. I can open/close while away from home (very helpful when service was there an I was traveling) 5. See state of garage doors at any time

Great product, easy to order, easy to install. More people need to know about Tailwind!

I am embarrassed to admit it but my wife and I headed out for an overnighter and left our garage door wide open the whole time! We did our research and purchased the Tailwind iQ3 2. 1 2nd Generation Smart Garage Door and Gate Controller along with a second door sensor and two vehicle sensors. Installation was simple, easy, and everything we needed was included. This is so well thought out. The most difficult part was just deciding where to run the wires. This thing just works, has great configuration options, phone notifications, and the just in case scheduling options are wonderful (close at night, close if left open for more than xx minutes, etc. ). We're very happy with the product!

Not received it yet

I purchased one iQ3 2. 1 and a PoE hat to power it. Unfortunately (1) the board was a dud and (2) I realized I needed another iQ3 2. 1 to support my needs. I reached out to customer service for a replacement PoE hat and ordered a new controller and PoE hat at the same time. When everything arrived I swapped out the dud and set up the new controller, things still didn’t work so I did a lot of part swapping only to realize that the replacement PoE hat was also a dud and the singe functioning PoE hat DOES NOT support data. It only allows power via the Ethernet jack but requires a connection to a WiFi network. Utter disappointment. Waste of time and money.

They have been great. We love the product.

This is exactly what I was looking for. Works as designed and has saved us a few times already from leaving our door open all night.

Scott was great in troubleshooting my device and getting it to finally work correctly!

Controller doesn’t work. Happy to have someone from your service team look at it

Poor instructions led to a hassle to install. Worked great for a week then garage stopped shutting.

installation was not difficult, even for first time working with garage door wiring. basic features work great which was my main motivation to get this. but auto open is super convenient and works reliable as well