Ask Ben Character
ask
ben
All brandsHow it worksArticles
Homepage
Brands
gotailwind-com

Explore

  • Search
  • Brands A-Z

Company

  • How it works
  • About Yotpo

Resources

  • Blog
  • Shopify Reviews App
  • Review Calculator

Support

  • Contact Support
  • Help Center
  • Connect with an Agency
  • Accessibility Statement
  • API Documentation
  • API Changelog
  • Yotpo Status
Ben
By
  • Terms of Service
  • Website Terms of Use
  • Security
  • Privacy Policy
  • Cookie Settings
  • Accessibility
Ben
By

Explore

  • Search
  • Brands A-Z

Company

  • How it works
  • About Yotpo

Resources

  • Blog
  • Shopify Reviews App
  • Review Calculator

Support

  • Contact Support
  • Help Center
  • Connect with an Agency
  • Accessibility Statement
  • API Documentation
  • API Changelog
  • Yotpo Status
  • Terms of Service
  • Website Terms of Use
  • Security
  • Privacy Policy
  • Cookie Settings
  • Accessibility

Site reviews

How we present the reviews
Anonymous user
Cosmas U.
Verified Buyer
4 out of 5 stars

Good response to email tech

Good response to email tech support but would be nice to have tech support phone line.

JAN 1, 2026
Anonymous user
Ainsley B.
Verified Buyer
5 out of 5 stars

Shipping was smooth and well

Shipping was smooth and well handled. During my initial order, I accidentally mistyped my email address and wasn’t receiving any shipping updates. I reached out to support, and Scott quickly corrected the issue. I started receiving updates shortly thereafter. The order shipped promptly, tracking was accurate, and the product arrived on time and well packaged.

JAN 1, 2026
Anonymous user
Stephen W.
Verified Buyer
5 out of 5 stars

See previous.

See previous.

DEC 22, 2025
Anonymous user
Pushpa W.
Verified Buyer
5 out of 5 stars

Excellent product. Installation instructions could

Excellent product. Installation instructions could be improved.

DEC 22, 2025
Anonymous user
Mark R.
Verified Buyer
5 out of 5 stars

Fast shipping, easy install, great

Fast shipping, easy install, great after sale support

DEC 19, 2025
Anonymous user
Rodney H.
Verified Buyer
5 out of 5 stars

Very good product and customer

Very good product and customer service was awesome with getting my questions answered. All the YouTube videos on their channel makes install a breeze!!

DEC 15, 2025
Anonymous user
Kireeti G.
Verified Buyer
5 out of 5 stars

Excellent Product!

Excellent Product!

NOV 24, 2025
Anonymous user
Johnny T.
Verified Buyer
5 out of 5 stars

Works great with Apple

Works great with Apple

NOV 21, 2025
Anonymous user
Brandon M.
Verified Buyer
3 out of 5 stars

Once you finally get it

Once you finally get it working, it’s great. Easily 5 stars. It’s getting to that point that is the hard part. It really isn’t hard to get it set up, but the instructions for both identifying what you need and putting it all together (once you eventually get everything) is terrible. The audience for their instructions are professional garage installers, even though it is ostensibly a consumer product. They really need to hire a professional to create their documentation. It’s a really good product, but I wouldn’t recommend it to anyone who has never done basic wiring previously. Particularly, their directions for crimping the sensor wire to the opener wire are not up to snuff. They make it easy to do, but if you don’t know anything about wiring, they don’t explain it. As I said, I think this is a really good product. Improved documentation would make it great.

NOV 21, 2025
Anonymous user
Kipp H.
Verified Buyer
5 out of 5 stars

Tailwind is working better than

Tailwind is working better than I expected. First of all, there is no monthly fee to make things work. Here are the things I use and appreciate: 1. Drive away in my Tesla and the door shuts 2. Arrive home an the door is opening 3. I get notified on every open/close 4. I can open/close while away from home (very helpful when service was there an I was traveling) 5. See state of garage doors at any time

NOV 15, 2025
Anonymous user
Michael R.
Verified Buyer
5 out of 5 stars

Great product, easy to order,

Great product, easy to order, easy to install. More people need to know about Tailwind!

NOV 14, 2025
Anonymous user
Rames C.
Verified Buyer
5 out of 5 stars

I am embarrassed to admit

I am embarrassed to admit it but my wife and I headed out for an overnighter and left our garage door wide open the whole time! We did our research and purchased the Tailwind iQ3 2. 1 2nd Generation Smart Garage Door and Gate Controller along with a second door sensor and two vehicle sensors. Installation was simple, easy, and everything we needed was included. This is so well thought out. The most difficult part was just deciding where to run the wires. This thing just works, has great configuration options, phone notifications, and the just in case scheduling options are wonderful (close at night, close if left open for more than xx minutes, etc. ). We're very happy with the product!

OCT 25, 2025
Anonymous user
R K.
Verified Buyer
1 out of 5 stars

Not received it yet

Not received it yet

OCT 24, 2025
Anonymous user
Emerson B.
Verified Buyer
1 out of 5 stars

I purchased one iQ3 2. 1

I purchased one iQ3 2. 1 and a PoE hat to power it. Unfortunately (1) the board was a dud and (2) I realized I needed another iQ3 2. 1 to support my needs. I reached out to customer service for a replacement PoE hat and ordered a new controller and PoE hat at the same time. When everything arrived I swapped out the dud and set up the new controller, things still didn’t work so I did a lot of part swapping only to realize that the replacement PoE hat was also a dud and the singe functioning PoE hat DOES NOT support data. It only allows power via the Ethernet jack but requires a connection to a WiFi network. Utter disappointment. Waste of time and money.

OCT 5, 2025
Anonymous user
Rodney H.
Verified Buyer
5 out of 5 stars

They have been great. We

They have been great. We love the product.

OCT 4, 2025
Anonymous user
Dawn M.
Verified Buyer
5 out of 5 stars

This is exactly what I

This is exactly what I was looking for. Works as designed and has saved us a few times already from leaving our door open all night.

OCT 2, 2025
Anonymous user
Paul K.
Verified Buyer
5 out of 5 stars

Scott was great in troubleshooting

Scott was great in troubleshooting my device and getting it to finally work correctly!

SEP 29, 2025
Anonymous user
Deepak V.
Verified Buyer
1 out of 5 stars

Controller doesn’t work. Happy to

Controller doesn’t work. Happy to have someone from your service team look at it

SEP 28, 2025
Anonymous user
Jilenne G.
Verified Buyer
1 out of 5 stars

Poor instructions led to a

Poor instructions led to a hassle to install. Worked great for a week then garage stopped shutting.

SEP 28, 2025
Anonymous user
Gerhard R.
Verified Buyer
5 out of 5 stars

installation was not difficult, even

installation was not difficult, even for first time working with garage door wiring. basic features work great which was my main motivation to get this. but auto open is super convenient and works reliable as well

SEP 28, 2025
12345

More brands you might like

Bliss Computers brand image
electronics

Bliss Computers

View brand|Shop brand
Rating
5.0
Total Reviews
184.7K
Casely brand image
electronics

Casely

View brand|Shop brand
Rating
4.9
Total Reviews
236.6K
Anker US brand image
electronics

Anker US

View brand|Shop brand
Rating
4.9
Total Reviews
208.4K
gotailwind.com logo

gotailwind.com

electronics
4.7
|
1,280
Visit online store
gotailwind.com logo

gotailwind.com

electronics
4.7
|
1,280
Visit online store
4.7
4.7 out of 5 stars
Based on 1280 reviews
5
1094
4
93
3
36
Ratings distribution data table
StarsCount
51094
493
336
216
141
Total1280
2
16
1
41