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Explore

  • Search
  • Brands A-Z

Company

  • How it works
  • About Yotpo

Resources

  • Blog
  • Shopify Reviews App
  • Review Calculator

Support

  • Contact Support
  • Help Center
  • Connect with an Agency
  • Accessibility Statement
  • API Documentation
  • API Changelog
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Site reviews

How we present the reviews
Anonymous user
Joanne P.
Verified Buyer
2 out of 5 stars

The iPad was sold as

The iPad was sold as ‘Mint’ condition but I would only consider it ‘Good’ condition so I paid for more than it was worth. Would perhaps think twice before trusting this site again.

JUN 17, 2025
Anonymous user
Terry H.
Verified Buyer
5 out of 5 stars

Great phone Great price

Great phone Great price

JUN 17, 2025
Anonymous user
Karlynne R.
Verified Buyer
5 out of 5 stars

Great company item arrived quickly

Great company item arrived quickly and is as described

JUN 15, 2025
Anonymous user
Jaimee H.
Verified Buyer
5 out of 5 stars

Very helpful when sending back

Very helpful when sending back previous phone due to faults.

JUN 14, 2025
Anonymous user
James E.
Verified Buyer
5 out of 5 stars

ATM it’s ok just having

ATM it’s ok just having problems with iMessage keep switching off all time

JUN 3, 2025
Anonymous user
Stuart F.
Verified Buyer
5 out of 5 stars

Prompt delivery, product was exactly

Prompt delivery, product was exactly as described. Will continue to shop with Frank mobile

JUN 1, 2025
Anonymous user
Mark E.
Verified Buyer
3 out of 5 stars

Aftercare was a bit below

Aftercare was a bit below par as not everyone buying a reconditioned phone will have access to a desktop computer to aid a set up.

MAY 18, 2025
Anonymous user
Frances R.
Verified Buyer
5 out of 5 stars

Fast quick and reliable

Fast quick and reliable

MAY 17, 2025
Anonymous user
Shun T.
Verified Buyer
5 out of 5 stars

Quick, exactly what I ordered

Quick, exactly what I ordered and a great price

MAY 5, 2025
Anonymous user
Roland V.
Verified Buyer
5 out of 5 stars

Super fast shipping and sturdy

Super fast shipping and sturdy packaging. All packaging is 100% bio degradable.

MAY 5, 2025
Anonymous user
Maddy A.
Verified Buyer
1 out of 5 stars

My phones battery life is

My phones battery life is short not even 24hrs and now won’t charge at all.

MAY 1, 2025
Anonymous user
Trent C.
Verified Buyer
1 out of 5 stars

I’ve bought 2 iPhone XR

I’ve bought 2 iPhone XR from frank mobile and they’ve both had issues. They obviously don’t use genuine parts or batteries. I will never buy from frank mobile ever again.

APR 29, 2025
Anonymous user
Peter G.
Verified Buyer
1 out of 5 stars

Hi there Its funny you

Hi there Its funny you have asked because I did write to customer support a while back and never got a response. I feel that the phone is overheating at weird times when not really under heavy use or sitting in the sun or any conditions that would cause it to overheat. Let me know if you can help with that

APR 19, 2025
Anonymous user
Demitri A.
Verified Buyer
1 out of 5 stars

Bad product

Bad product

APR 13, 2025
Anonymous user
Bev P.
Verified Buyer
5 out of 5 stars

Great company and delighted with

Great company and delighted with my purchase with arrival as detailed and in pristine condition.

APR 7, 2025
Anonymous user
Chris S.
Verified Buyer
2 out of 5 stars

I must have been lucky

I must have been lucky with the last 3 devices I got from Frank, because all have been ‘good’ and when received they were all really clean and nearly no blemishes on the screen. Ran out of luck this time as the chassis was scratched up, and the screen was covered in scratches. A little disappointed that it was also literally dirty with grime in all the speaker holes and buttons.

MAR 31, 2025
Anonymous user
Chwee R.
Verified Buyer
5 out of 5 stars

Good communication regarding despatched and

Good communication regarding despatched and arrival.

MAR 22, 2025
Anonymous user
Linda F.
Verified Buyer
5 out of 5 stars

Fantastic service. Quick and reliable

Fantastic service. Quick and reliable

MAR 22, 2025
Anonymous user
Polly H.
Verified Buyer
5 out of 5 stars

Super fast delivery! 📦

Super fast delivery! 📦

MAR 10, 2025
Anonymous user
Jan B.
Verified Buyer
5 out of 5 stars

Great service

Great service

FEB 23, 2025
12345

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https://frankmobile.com.au/ logo

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4.6
|
623
Visit online store
https://frankmobile.com.au/ logo

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electronics
4.6
|
623
Visit online store
4.6
4.6 out of 5 stars
Based on 623 reviews
5
527
4
30
3
20
Ratings distribution data table
StarsCount
5527
430
320
28
138
Total623
2
8
1
38