Two bikes don’t work. No customer service to have a telephone call with. Delivery company caused £20k worth of damage to my property. Still ongoing and no solution for these issues - even though I’ve been fair and make it an easy fix for wahoo by giving options.

Good communication ahead of delivery. Delivery in time. Everything well packed.

Once you gain you delivered me the wrong item…

Kickr v6 marketed as a premium product arrived faulty. Extremely slow customer support. Slow collection and slower delivery service. Highly regret moving from Elite and Tacx to Wahoo. It seems the company is focusing on growth, merger and acquisition rather than quality and customer support.

Great

Great product.

I placed an order for a KICKR Thru Axle Kit on October 6, but have yet to receive the kit 3 weeks later despite paying $25 for courier shipment. Further, I have not been able to track where the kit is on Fed Ex's tracking site since October 13, and I am unable to reach a Fed Ex customer representative for assistance. At this time, I do not know if or when I will receive my order.

A great product once installed on and I worked out how to get the best from it.

thanks

I never received my package and FedEx told me yes but I received nothing. I ask to wahoo team to help me and show me the evidence cause FedEx don’t answer to me. Wahoo The Customer service did not help me ! And they did not read the history of the situation

Nichts anderes erwartet, macht was es machen soll;-)

Great service and product.

Fast delivery. Equally quick to sort out a problem with first item

Service was good, bike came with a firmware that was not standard but managed to solve it with support. Also came without pedals and no instructions… Once all was fixed it is amazing piece of kit!

Excellent !!!!!

All good, easy transaction fast delivery

Speedplay Zeros delivered in 2 days, excellent service and excellent pedals.

product very good shipping took very long and the tracking was not up to standards

fast shipping

Received my new Roam 3 quickly, but had issues syncing to phone and wifi. Customer support was very slow, 3 days between responses. First response was a generic parrot from tge help page on the website. After prompting for specific help I got little more assistance. Finally think I have solved tge problem/s myself.