The quality of the flooring is absolutely excellent! However, I will say we had a lot of trouble with their contracted fitters. The carpet fitter did an inadequate job the first time and it took a while and many calls for refitting. One employee would not deal with me at all unless it was with the specific person I made the purchase with (Tom at Huddersfield who was excellent!). On the second fitting the fitter was very begrudging and unfriendly like we were doing him a disservice calling him out for poor fitting. I would purchase flooring from this company again but have it fitted by someone elsewhere. I should note, this was only the carpet fitter not the LVT fitter (who were amazing). I cant fault the company themselves but the carpet contractor was poor.

Brilliant service, well priced composite decking, I’ve had three deliveries all on time exactly as predicted, would highly recommend this company. Garry Glenrothes

Very helpful staff with competitive prices and good fitters who were very careful when carrying the new carpet upstairs.

Shipping was spot on, service was great and fitter was brilliant!!!!

Seamless! Well done folks.

Great quality engineered wood - decent price as well.

Arrived as advised, driver helped to put the roll in the garage, fitting great, knew the date and time, plus a phone call half an hour before he arrived.

Great value for money looks awesome can’t fault them at all great customer service and speedy delivery too certainly recommend

Lovely floor, feels like really good quality, love the colour and the fake grain. Only wish we'd known how complicated herringbone was to fit, but glad we persevered.

Quality helpful staff; good lay-out of showroom in Glasgow; timely delivery. All good.

I'll start with the poaitive that I am very happy with the end result. The sales team and the fitter were fantastic and coukdnt do any more to help. Unfoetuently I cant give 5 stars as experienced a number of challenges between ordering and completions most of which were resolved in the end. 1. Promised on multiple occasions that id receive a call from thw fitting team to discuss additional material requested after the survey. Never received any of the 5 promised calls so ended up having to over order to be safe. 2. Despite being given very clear and detailed room lay out the wrong door bars where ordered and sent. I hold my hands up that I should of maybe checked this a bit more careful but I dont know the difference. Again when it came to fitting the lad doing it resolved this quickly and provided a great finish. 3. Was told throughout the sale that i could retuen any left overs for a full refund. No mention that this had to be collected from my address with a £50 collection fee. 4. Wrong beading was used in one room. This was quickly and brilliantly handled by the fitter who reolved the issue and the room looks great.

Great service thanks

All arranged on time

We love our engineered wood floor. The finished product was expertly installed by Courtney from Floorless by Design. The planning and ordering from Direct Wood Flooring in Havant was a mixed bag. The staff a pleasant but very young and, it transpires, inexperienced. The order itself was a bit of a mess, underlay ordered when not needed and the door trims were completely the wrong colour. It has taken a while to get things fixed and we're still not finished chasing up returned items. Shipping: We ordered skirting to go with the flooring but it was inadequately packed for a no frills delivery company like Palletline. There was no real protecting of the product so several of the boards arrived chipped. Fortunately the flooring itself was better protected. A second order came by the Flooring Superstore van and was in better shape.

Excellent service, would highly recommend this company

So glad I went to flooring superstore. Was given lots of advice on what floor was best for us and was shown a variety of different styles. We chose LVT in a herringbone design and are so happy with our new flooring. The fitters were amazing too.

Excellent product

Excellent service from start to finish. Would recommend without hesitation. Decking solid and of excellent quality.

The staff at York store so helpful , order and delivery was on time and when we wanted another pack , ordered and sent same day, Five star service, Thank you

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