I was very angry yesterday after our water hose failed with pinhole leaks. Given it’s very expensive and not used for long I felt I had to complain. To my surprise I received a call and email from the General Manager the very next day offering to replace the water hose under warranty. That is outstanding customer service and a positive attitude to a customer. This is a very good business attitude and I commend Michael for his customer service attitude. Cheers Herman

Wow. Finally some decent customer service Thanks heaps

Excellent after sales service, easy ordering process and helpful staff! Will definitely use Flat Out again! The pressure valve is easy to set up and has answered my caravan pressure problems!

Thanks

We’ve been using both the 15amp and 10amp Flat Out electrical leads, and honestly, we’re wondering why we didn’t switch sooner! These leads are brilliantly designed — high-quality, sturdy, and built for life on the road. What we love most is how easily and neatly they pack away. The reel system is so smooth and satisfying to use — no more tangled cords or wrestling with stiff cables. They stack beautifully too, keeping our storage space tidy and efficient, which is gold when you’re living full-time in a van. It’s clear a lot of thought has gone into the design — these aren’t just extension leads, they’re part of a smart, space-saving setup that makes caravan life easier. If you’re tired of the extension lead chaos and want something built to last, we’d highly recommend the Flat Out Reels. They’ve genuinely made a difference to how we set up and pack down.

Very helpful staff

What a great company and management! I had a problem with my hose and parts were sent out for repair the same day! I picked them up from the post office seven days later! I am travelling outback Qld! Well done team!

Great product. Easy to get my power cables stacked away and to unwind them effortlessly. Highly recommend

The sullage hose looks like it can't work. But it does! So simple and easy to instal and rewind. And you don't get wet while you stow it. Great.

Ordered online from there website free shipping and here in 2 days

Worked for me

Ordering was easy and shipping was fast. And it was good to find that you have added this to your inventory, after discussing the need for such a product.

Great solid, smooth quality bit of kit.

Shipping was fast and staff were friendly and helpful.

Great company to deal with and gave me good advice on product selection.

Bought 2 reels before I left for full time travel , the first hose lasted around 6 months before it pin hole leaked everywhere. I had it replaced under warranty which was faultless and an easy process but now after a further 6 months they are both leaking again . I give up $50. 00 at Bunnings is now my choice . johnny

Pack was as expected and great Thanks for the advice and guidance

Good thing

Shipping is quite efficient, cannot complain about anything

Its all as advertised, compact and easy to use