Site reviews
1 Star
Item was mislabeled and they only offered me a partial refund
1 Star
Item was mislabeled and they only offered me a partial refund
Equipment arrived damaged
Looks like good quality but their shipping is poor, they only used bubble wrap and put it on a pallet, it arrived bent to bits and badly scratched.
Equipment arrived damaged
Looks like good quality but their shipping is poor, they only used bubble wrap and put it on a pallet, it arrived bent to bits and badly scratched.
So far it has been
So far it has been great. The technician was helpful and knowledgeable. I have placed my order. We will see how it goes from there. I hope it is timely.
So far it has been
So far it has been great. The technician was helpful and knowledgeable. I have placed my order. We will see how it goes from there. I hope it is timely.
The sales team were knowledgeable and…
The sales team were knowledgeable and easy to work with. They helped me find the products I needed very quickly and also did a follow up phone call. Thank you for having such great service!
The sales team were knowledgeable and…
The sales team were knowledgeable and easy to work with. They helped me find the products I needed very quickly and also did a follow up phone call. Thank you for having such great service!
There has been a great response to my questions and to issues with shipping
There has been a great response to my questions and the service has been terrific. We've had a few bumps in the road because of shipping issues with the other suppliers, but Jon in shipping has been great and Nick in sales was very responsive.
There has been a great response to my questions and to issues with shipping
There has been a great response to my questions and the service has been terrific. We've had a few bumps in the road because of shipping issues with the other suppliers, but Jon in shipping has been great and Nick in sales was very responsive.
prompt, accurate service
customer service rep answered all my questions, delivery was prompt
prompt, accurate service
customer service rep answered all my questions, delivery was prompt
Very helpful!
Tom was very helpful in answering all of my questions!
Very helpful!
Tom was very helpful in answering all of my questions!
Items did not shipped when they were…
Items did not shipped when they were supposed to and follow up shipping date were wrong as well.
Items did not shipped when they were…
Items did not shipped when they were supposed to and follow up shipping date were wrong as well.
Slick Chat Room.
Slick chat room. We knew what we wanted so ordering was simple. No muss no fuss. If it's an AI program it's a very seamless one.
Slick Chat Room.
Slick chat room. We knew what we wanted so ordering was simple. No muss no fuss. If it's an AI program it's a very seamless one.
Great replacement part and delivery
Great replacement part and delivery
Great replacement part and delivery
Great replacement part and delivery
One of the logs is split (probably…
One of the logs is split (probably while shipping).
One of the logs is split (probably…
One of the logs is split (probably while shipping).
The product worked well.
The product worked well.
The product worked well.
The product worked well.
Fast shipping
Fast shipping
Fast shipping
Fast shipping
Easy to navigate and chat immediately
Easy to navigate and chat immediately. Plus had what we were after
Easy to navigate and chat immediately
Easy to navigate and chat immediately. Plus had what we were after
The fireplace was damaged when we got…
The fireplace was damaged when we got it so I contacted them and initially they got back to me to send a small part for replacement but haven’t followed up with me since
The fireplace was damaged when we got…
The fireplace was damaged when we got it so I contacted them and initially they got back to me to send a small part for replacement but haven’t followed up with me since
Happy
Was shipped and at my door before I expected
Happy
Was shipped and at my door before I expected
Knowledgeable folks and good products
Knowledgeable folks and good products
Knowledgeable folks and good products
Knowledgeable folks and good products
Kudos to the Fireplaces Direct Crew: Keeping Warm, Keeping Happy!
Huge thanks to the skilled team at Fireplaces Direct! Recently, my PelPro PP130B convection blower, which is two years old, began emitting loud noises out of the blue. Upon searching for the necessary replacement part here, I experienced a seamless, swift process with excellent communication regarding my purchase. I've consistently received top-notch service over the past three years of utilizing your services. I wholeheartedly recommend Fireplaces Direct to anyone in need.
Kudos to the Fireplaces Direct Crew: Keeping Warm, Keeping Happy!
Huge thanks to the skilled team at Fireplaces Direct! Recently, my PelPro PP130B convection blower, which is two years old, began emitting loud noises out of the blue. Upon searching for the necessary replacement part here, I experienced a seamless, swift process with excellent communication regarding my purchase. I've consistently received top-notch service over the past three years of utilizing your services. I wholeheartedly recommend Fireplaces Direct to anyone in need.
World class customer service
World class customer service
World class customer service
World class customer service
Fireplace insert screen
All expectations met. Delivered on time. Easy assembly.
Fireplace insert screen
All expectations met. Delivered on time. Easy assembly.
