I contacted the customer service folks at Fireplaces Direct to obtain advice on the type and size of gas logs I needed for my new construction home. They were very helpful and ensured that would be I purchasing the proper products, which I did. Thank you Fireplaces Direct!

Fireplaces was great, almost felt too good to be true! We placed the order and had our fireplace within a week, smooth delivery and everything was just as described. We haven't gotten to hook it up yet though -- soon I hope!

Excellent service! Thank you!!

Great 👍

Very helpful with what we needed. Good friendly people to talk to.

Fast shipping! Packaged well and no damage when recieved.

The product was easy to find on the web site and the package arrived on schedule.

Fast and reliable. . thanks

Only reason for 3 stars , after ordering found price cheaper in other sites!

We didn’t receive the ash bucket instead we received 52 lbs kindling sticks. We’ve sent 2 emails and have done 1 review.

Item as described. Fast shipping. Will most likely do business with them again!

Order was filled and received promptly.

Delivery took forever to get here

Good experience. Unlike efireplace. com, the website lists the product correctly so you don't waste time and money.

I not happy at all. I did not get what I had ordered. I ordered the green stone not black. I do like the size that it.

quick service

Quality product at a great price with prompt delivery.

Good buy

I found your selection of products very helpful with planning my direct vent installation.

Unit works perfectly and easy to install