very good

Yea, arrived as pictured. I was unaware the patina shown is actually rust. Didn't really need a 1200 dollar project. Finishing this is going to be a royal PITA. Anyway, nice solid piece. 5 for the build -3 for the non finish.

So disappointed with our blackened, crackly spheres.

Like it said already, good

Fantastic customer service! I called several times for help with building my fire pit and everyone I talked to was very friendly and helpful. I would absolutely recommend Firepits Direct to someone in the market for a fire pit.

Shipped quickly and very well packaged.

The key handle does not fit the valve body.

Well made fit like a glove

Very elegant

I ended building my own plate and mounting hardware. . . . . the igniter is completely useless and it is still a match lit. NO INSTRUCTIONS INCLUDED. . .

The product was promptly received. Thanks!

High quality products. Excellent customer service. If you are considering a gas fire pit build, Firepits Direct would be my first choice. Very knowledgeable staff

Very nice quality at a reasonable price. 1 bag filed my tray nicely. Will definitely be shopping on firepits again

Great experience

Nicely built. Very good quality and worked perfectly

Exactly what I needed. Fit was perfect. Quick delivery.

great customer service

Good ordering process ,correct part

Quality is good, end result is good, I would have given 5 stars but; I ordered an assembly that I thought would arrive together and it didn’t, additionally I had to go buy extra parts to make it work. Again, I thought I had ordered a kit that included everything I needed. Secondly, there is no way to secure the burner to the pan so during final assembly the burner just flops around. The only thing holding it in place now is the lava rock I poured in around it. Not a huge deal, just kind of disappointing and cheap feeling.

Great product and good customer service.