Quality is good, end result is good, I would have given 5 stars but; I ordered an assembly that I thought would arrive together and it didn’t, additionally I had to go buy extra parts to make it work. Again, I thought I had ordered a kit that included everything I needed. Secondly, there is no way to secure the burner to the pan so during final assembly the burner just flops around. The only thing holding it in place now is the lava rock I poured in around it. Not a huge deal, just kind of disappointing and cheap feeling.

Great product and good customer service.

Great service

I'm a facility manager for a large golf course that has 4 fire pits located behind our rental houses. There is a fast turnover rate for our guest, and they all expect to sit in front of one of our fire pits without any problems. So having the right part FAST is a huge deal. I'm so glad I've found Firepits Direct. I get the exact parts I need, and they are delivering a fast problem free product. I highly recommend Firepits Direct

Fast shipping. Thank you.

Completely happy

Don’t use the post office. Delivery delays took almost two weeks.

Shipping and ease of purchase was no issue at all. Will buy from again

Easy Ordering and quick delivery.

Sold me mismatched transformer and control unit parts as a new part for $2500. The void warranty labels had already been cut on the control unit. After discovering the control unit was mismatched and broken I sent it back and had to wait for management approval to work with the manufacturer to send me an actual new part. They told me they were going to send me the plug and play unit instead, so while I waited for it to arrive I installed the outlet and got the weather proof box and gfci outlet all installed… just to find out they sent me the exact part I had (low voltage) so I just had to rip out the new parts. In the end many weeks later I received exactly what I paid for originally. Could have done without the headache, stress, troubleshooting, and uncertainty of getting a new part. 0/10 purchase experience.

They shipped the product the next day and it arrived quickly. Easy to install and works like magic.

Everything was delivered on time! We're just now starting this project!