That they knew what i was asking for and the item i needed was the right one and size

Very helpful in finding the product I needed. Will always come back to Fire Pits Direct in the future.

Sales rep Justin was great to work with and he was very helpful and knowledgeable about the product. I purchased a natural gas outdoor fire pit amd without Justin’s knowledge I would not have known what to purchase. Thank you Justin!

I always get knowledgeable help from the staff at Spotix! Thank you, as always.

Tom and Lucas are outstanding, always helpful and willing to go the extra mile for customers. Thanks guys!!!

Great customer service on the phone. My order taken efficiently. Thanks Matt and Nick!

Thank goodness for Nick, great customer service and product knowledge.

John was very helpful and patience with the ordering process. He was very professional and kind.

Pricing was sweet for my product. Free shipping was awesome. They got my business!

The sales team was very knowledgeable and polite.

Fire Pits Derect is alsways delivers promtly and the website is full of informationa and easy to use.

Nick was quite patient with my questions - your entity was highly recommended by a good friend that had purchased a fire pit unit in mid ‘22 - Nick also listened quite well to my inquiries and educated me too

From start to finish my experience was absolutely amazing. Lucas, helped me through the entire process as well as educated me on the material I was unfamiliar with. Highly recommend, for all your fire feature needs. Thank you.

Firepits Direct was the only place I could fine anything I needed to build my firepit. It explained what and why I needed to complete my build. Plus you have great instructional video on how to build firepits.

Excellent customer service. They did a great job price-matching and delivered exactly what I ordered.

What made me happy was the fact that it FIT! Was confused on there measures , and sizing! Got lucky & got it right!

Disappointed with 120 inch wind guard. The long panels do not come with any mid support despite length. I needed to purchase some (feet not sold separately) at $168 for eight. I did not feel comfortable with long glass panels without mid support. This is a poor design that can easily be corrected. Even my 42 inch square panel came with mid support feet and cost about what I paid for the additional feet. Contacted sales via email and offered no help. Plan on additional cost for piece of mind. Hopefully someone will reach out to me to offer a partial refund for the top connectors that I will not use. Hopefully they will just include them in future shipments.

Easy to find the parts, reasonable price, fast delivery, friendly app.

It was fast and easy

Never received order.