So Far so Good We haven't completed the Hook-Up yet, but we believe all of the accessories we ordered came in fairly Promptly

I requested 4 days ago for tracking number and did not receive yet.

fast service was provided

great help!! they knew exactly was i needed to get my firepit back up and running!

Amazing burner!

QUALITY ITEM FAST SHIPPING

Quality materials and great customer service!

Thank you for the excellent, prompt service! I reached out to two companies, and received my burner pipe from Firepits Direct five days before the other company even replied to my inquiry ! Also the burner pipe from Firepits Direct is stainless steel. All others I considered were cheap pot metal.

In the first installation, we discovered issues with the gas line. Took months to resolve that (behind a stone wall, permits, etc. ), they stuck with the project and created a beautiful installation.

Everything arrived as advertised

Great

Excellent

Great product , fast shipping, exactly what I needed to make a beautiful fire pit!

The product is great but was delayed in reaching me. The customer service people at FPD were very helpful in following up with the manufacturer about the delay.

Great customer service and products! Knowledgeable staff made making the right choices for our firepit burner and pan easy.

I had damaged hardware with my fire pit cover and was never sent a replacement. Will not respond to my emails.

Great product and Really fast shipping.

Our order did not include the fire guard, however we paid for it and it was listed on the invoice. “Customer service” would accommodate us.

Fast delivery. Exactly as described

Very helpful and knowledgeable customer service. Quick delivery, high quality product