Great service at the store. Friendly delivery guys. All around great experience.

Couch was delivered super late and my bed order has not been delivered yet.

Super fast delivery and easy to coordinate. Love the couch!

Love the chairs except no cushion on the chairs.

Horrible experience and will NEVER purchase furniture from you again although your furniture is beautiful and tempting. I bought the “William bed” which is absolutely stunning and the necessary hardware for putting together the headboard with side wings was not included in the box with all the other tools. I contacted both your customer service department and the Manager of your store but everyone passed the buck and didn’t take responsibility as they stated that the time allowable for this issue had passed. I was unable to put the bed together immediately as I was decorating and painting my entire home. All in all, the items were not delivered with the bed and that was the point. Everyone failed me, luckily my husband is extremely handy and managed to cut 6 pieces of metal and bought appropriate sized screws and figured something out to put this behind us. You will never get my business nor referrals. I’ve told anyone who sees my bedroom the story so they know to beware when seeing your store as to how you conduct yourselves after a sale is made!!

The most uncomfortable sofa ever. Hard as a rock

We have furnished a couple of our apartments and home with Modani furniture. The bedroom, living room and dining room that we put together, gave them all a great look and were well priced to finish these homes.

Furniture piece had 2 damage sections out of the box. Delivery guys were excellent. Timing of delivery was off with no updates. Please contact me re damage piece delivered

Everything smooth

Don't like the chairs that I bought. They looked more comfortable online

I have had poor communication with my order online. Ordered in June and had to personally follow up before they ever did. Delayed shipment and then when it was delivered a piece was damaged so now I have to wait another 2 weeks

wosrt expierece ever

NA

The worst ever return policy and customer service in the industry.

When I purchased my patio set (5 items), I did not notice an opportunity to buy assembly. My items arrived in boxes and Modani would not assemble them for any price after I received the items, even though the items were not un-boxed nor was I offered assembly during my purchase.

They were great and will be ordering again. Love the stuff.

They told me I could return the absolutely terribly made furniture. I tried to return it, but since I moved to New York, they gave me a very hard time even though I explained the furniture is being delivered, and I was not moving into the home in New York for another month, they assured me I would still be able to return it. The furniture was never used and because it was past the 30 days, but only four days that I actually have possession of the furniture they would not let me return it.

Chair delivered damaged. Now discontinued with no good alternative options. Won’t send someone out to repair

Without a doubt, this has to be one of the most, if not the most horrible customer service I have ever received. I purchased a bed , including delivery and set up fee totaling $3041 in November 2025 for the Black Friday deal. I went to LA Modani store, but then purchased the bed I saw there online later. I told the LA Modani store rep I was contructing a new house and was hoping it would be ready soon to move in. I get an email in December saying due to high demand, the bed is on back order and will be postponed. They called me later in December and I told them the house was not ready for move in, and they said fine, let them know when it would be ready for delivery. Unfortunately , there were some delays in constructing the house and the move in date was postponed a few months. Modani had called me a few times and I told them there was a delay, but the house is almost ready. Per the last phone conversation which was about a month ago, I told them the house should be ready in about a couple of weeks or so. The representative said that's fine, just call them about a week or so before the move in date to give Modani time to deliver it. Now, this is why I am upset. I get an email from online sales Christina Queiroli on March 17th stating there maybe a $747 storage fee for the bed. I told her I was never informed of such a storage fee. She said she will contact the dispatcher and then replies on same day, there is a storage fee and sends me an invoice for $747. I was very upset at this news because I was never informed of a storage fee during the time of purchase, or any times during my phone conversations with them . She just simply said sorry for the inconvenience and said I have to pay $747 fee to have bed delivered. I said the house is pretty much completed but I haven't move in yet, but just deliver the bed and I'll somehow manage to have it delivered to the new house, as I am renting another place in the mean time. At this point, she does not reply to my emails, ...

We expect more comunication yo coordínate date and time for delivery, not Just with delivery driver