The sofa is amazing and I’m very happy with it. But paying nearly $350 for shipping just for it to take weeks to ship out is unacceptable. To make it worse, I reached out to multiple support departments, multiple times, while waiting, and their internal communication is terrible. Five stars for the furniture, one star for the expensive and slow logistics.

Excellent product. Excellent delivery

love it

Still waiting on my bed that was delivered broken, still waiting waiting to exchange the dresser and the night stand as they were also damaged. I’m going to give this 1 more chance before return.

I love my furniture! The setup and delivery services were professional, prompt, and excellent from start to finish.

poor customer service and inaccurate delivery times. i had to loop in the ceo to get help on my order cause Christina took 9 weeks to reply. . no joke. . and they didnt even give me any credits.

I like my furniture. however, my couch sat in my entryway all wrapped up for almost 3 weeks. Delivery was extremely frustrating. Despite saying that the couch would go upstairs, delivery crew was not prepared to take the couch upstairs and instead left the unboxed couch in my entry way. it took almost 3 more weeks before the couch was moved upstairs.

Chair wobbles . Modani refused to fix. Bad PR+

We love the bed and side table that we purchased from Modani. The quality of the pieces is high and assembly was straightforward. We get lots of compliments from guests who use the room.

I ordered furniture in April and received it in July. I had to jump through countless hoops with customer service to get information regarding delays for my order. I had to proactively reach out to the physical stores and online customer service to nudge for updates and get clarification on my order’s status. I was told my order was “backordered” when reaching out about a delay, but there was no mention of a backorder or unavailability of my items when my money was taken during purchasing. For the inconveniences I requested complimentary express delivery because I had been waiting on that furniture for months to host my housewarming. This experience not only impacted my personal plans but also my trust in purchasing with this company. A lot of money was spent, and the service did not feel worth it. I went through a lot of frustration with this order.

I was sent 2 left hand panels for my bed. I need one for the left and one for the right. I need help returning one and getting one delivered that works. Please advise. Thank You, Dana Dunton 504-416-2063

My husband and I travel for work…. 10 days after delivery we noticed a chip on the table called customer service only to be treated in such a rude and disrespectful manner. We were unaware of the 7 day return policy!

I received a outdoor concrete coffee table that was damaged on the edge. I sent a email requesting if the company had touchup paint to repair the damage. I did not receive a response which was very disappointing.

Horrible experience. My chairs were left outside the house and got drenched in the water. After waiting over a month and paying $1200 dollars for two chairs I was expecting a better white glove experience

Great and smooth delivery! Thank you

couldn't have been better

Super high quality design and really comfortable. Definitely pleasantly surprised!

I’m super disappointed with the sofa that I purchased. It’s very uncomfortable and doesn’t have a base. I wish that I could return it. The fabric is also very uncomfortable, and the buttons hurt when sitting on the sofa. It’s cheaply made.

It took months to ship and then was delayed again. The store was not staffed the day we went when it was supposed to be open. The delivery was not scheduled in advance as promised and when it arrived a piece was missing and it was damaged.

I have purchased many items from Modani over the past 12 years. This time received a modular couch that had a manufacturers defect and had been touched up with paint. Modani said they couldn’t do anything about it because I took a couple of days to notice it. Why did I take a few days? I already had furniture in place where it had to go but needed to get rid of that furniture first. Once I got rid of that furniture is when I noticed it. How is a manufacturers defect not covered?!? It creaks LOUDLY when you sit on it.