Amazong company, that ships small repöacement parts to Switzerland free of shipping costs. I call that sustainable! Finally a brand that does what they say! Thank you.

I can’t say enough good things about the Ergobaby 360. I recently had a bad fall while carrying my baby, and while I ended up with a broken ankle, my little one was completely safe and unharmed — all thanks to this incredible carrier. The Ergobaby 360 kept my baby secure, snug, and close to me the whole time. Even when I fell, the carrier’s sturdy design and support meant he didn’t budge or get hurt. I’m honestly so grateful for how well it’s made — it did exactly what it’s supposed to do: keep my baby safe and supported no matter what. Aside from that scary moment, it’s also super comfortable to wear for long periods, distributes weight beautifully, and is easy to adjust. I’ve always loved how close it lets me keep my baby, but after this experience, I have an entirely new level of appreciation for it. Thank you, Ergobaby, for making such a reliable, well-designed product. It truly protected what matters most. ❤️

I had issue with carrier fabric, Charlotte from customer service team is amazing and quickly direct me of assessment process and solved issue

Wouldn’t have thought it was “normal” for the buckle on my carrier to break after 6 months use snd just be told it’s fine replace it. Wouldn’t use the brand again and have purchased one from a different company

Did not address my query at all

Really awful customer service. The phone number that is advertised on the website is very misleading as this number is not actually in use. I’ve tried it for days and you can’t get put through to anybody. It just cuts you off immediately with a short automated message from Hugo baby and then it just hangs up. The customer services haven’t been very helpful. My tracking order number does not work and I’ve been sent lots of the same email asking me to confirm my email address which I have done a number of times.

Great! Product is great and customer service was so helpful.

Great customer service! Ordered a Omni Deluxe, but discovered only after ordering that you could get 10% off on first order. I was reimbursed 10% restrospectively as cancellation was not an option (this is unfortunately a drawback, but the order handling was incredibly fast) The carrier is very good.

Good communication

Spettacolari, davvero complimenti. Oltre alla qualità meravigliosa dei vostri prodotti avete anche un servizio clienti strepitoso

Que decepción, 3 años con un carro vuestro, se estropea el manillar y no hay manera de comprar la pieza. Pondré en las redes un comentario pues me parece triste tener que dejar de usar un carrito porque la marca no piensa en que pasa después de la garantía. Y a volver a comprar otro, viva la obsolescencia programada

I would definitely buy an Ergobaby carrier again. The fit is great from birth onward, and it's easy to adjust.

Very fast and supportive team. I was really amazed by their decision with fixing our old stroller. It is very appreciated.

Great products, very wide choice

The customer service was very responsive and helpful. My issue was resolved quickly and professionally. I really appreciate the clear communication.

Very helpful and considerate, would Always recommend this Brand to (new) parents

Very good service throughout and products are beautifully made I love my products I purchased

Ergobaby products are really great! We have a stroller, carrier and car seat. We had an inconvenient with the fabric tissue of the stroller. The customer service was really kind and and the problem was solved really fast. Even faster was the delivery.

Great costumer service

I'm satisfied