Delivery was very well coordinated

After several years of very heavy use by my wife and myself, the ottoman on my AmaMedic chair broke. Multiple screws eventually pulled through the plastic casing and the ottoman basically came apart. Since the chair is still under warranty I contacted Heather at emassagechair.com. I have dealt with Heather on several occasions in the past regarding choosing and purchasing a couple of chairs for myself and my parents and she has always been amazing. This time was no different. She processed the claim and told me I would be contacted by the manufacturer. She explained that emassagechair.com is an independent sales company located in Las Vegas, NV, and they do not personally fulfill warranty claims. Within a couple of days the manufacturer emailed me to say this particular ottoman was out of stock and would need to be manufactured in China and shipped to me. They said it may take two to three months. I got back in touch with Heather and she used her "inside contacts" at the manufacturer to research if there were any alternatives, such as "borrowing" an ottoman from another chair to expedite the process, then replace the ottoman when the new one arrives. I live in the Arizona desert so I didn't expect super fast service from a manufacturer located in Texas but within a few days (yesterday) my new, replacement ottoman arrived and it is perfect! I have had fantastic experiences with emassagechair.com and specifically with Heather. I only know her through my business dealings with her but she has always treated me with patience and kindness as though I were a family member. If you are considering buying a chair online, this is the company you need to deal with. I highly recommend this company, and Heather specifically. She truly cares about her customers.

James has amazing product knowledge. He explained the options and features clearly, ensuring the chair we were getting met our needs. The sale process was smooth, with zero upselling.

This chair has brought the luxury of a spa into my home, available whenever I need it. My only issue is the delivery rescheduled once.

Overalll experience with the store was fantastic. The team provided excellent guidance, ensuring the chair was a great fit for my needs. The delivery was prompt, and the assembly process was easy.

Our movie nights have been upgraded thanks to this chair. It's like having a theater experience at home.

Amazing Company. Heather, the salesperson, was knowledgeable and assisted in comparing different models. The entire transaction was seamless

As someone who works long hours, this chair has been a relief. It helps me unwind and reduces stress.

The chair quality is top-notch, customer service was quick to respond to my inquiries. The delivery time was longer than expected, but the chair was worth the wait.

2nd purchase. Just as great as last time. Heather provided excellent support, especially during an unexpected shipping delay. The chair arrived in perfect condition.

Delivery was perfect

Gave me suggestions on chairs that had the important features for me. Very happy with their suggested model.

Excellent delivery. Great communication with delivery company.

I love using this chair for my reading sessions. It's just the right amount of cozy and helps me relax completely.

After my gym sessions, this chair is a savior for my sore muscles. The massage feature is a real treat

Solid massage experience. But there were some minor issues with the remote control responsiveness. Customer service was helpful in addressing this.

This chair is not only comfortable but also adds a touch of elegance to my study. It's the perfect blend of form and function.

Very happy with both the service and the massage chair. The staff was patient and knowledgeable, making the selection process comfortable. The chair has been a wonderful addition, offering relief and relaxation.

I’m old school, I don’t trust buying anything on the internet! I did some research and I’m glad everything worked out as said, thanks Emassagechair

No complaints