Box was left on driveway instead of porch. Luckily it wasn’t raining though because I couldn’t move it until my husband got home

Great customer service! They replied promptly when I emailed about when I could expect the product to arrive.

I was a bit nervous to order a mattress online, but I am so happy that I did. I've now had the mattress for three months. It is top quality, and it is very comfortable. I ordered the medium firm because I don't like a soft mattress, and it is perfect. Not too firm and not too soft; just right.

Have a 10-year old Queen that I've never had any issues with. When buying a King to replace it, I went through 3 different manufacturers trying to find something expensive that would be worth the price. Ended up returning them all and going back to Eco Terra and it's still the best mattress I've had, even ignoring the price, which is great.

We purchased two extra long twins for our king frame. They fit perfectly. It took double the time (14 days) to receive them (7 days for each mattress). They arrived via FedX in cardboard and plastic, tightly rolled up. We opened the cardboard and plastic on one end and slide them out. We let them fully open for 24 hours as instructions stated. They do NOT come with side handles which mades them hard to move after we opened them. They smell amazing. Wonderfully there is no chemical smell. Perfectly stitched. We are still mixed about whether they will work for us. We ordered 2 twins hoping they will be supportive enough for our 64 & 74 year old bodies. We did not want nasty chemicals and this company is affordable on our fixed income. Our backs need the highest firmness level of any mattress so time will tell if these will work in the long run. We will decide after 30 days if we will keep them.

Very happy with this product. Enjoying a more restful sleep since putting it on our bed.

I ordered this mattress because I wanted an environmentally friendly mattress with an affordable price that would ship quickly. I had my parents coming to visit and needed this bed so I could replace my guest bed for them. When it hadn't shipped when they said it would, I contacted customer service. They were experiencing delays, but they did everything they could to expedite the shipping. Thankfully, it shipped when they said it would and arrived without disrupting my parent's visit. I had an Avocado mattress a few years back that I was happy with, but I was looking for something more affordable this time around. So far I'm happy with my purchase. It's comfortable. It might be a touch softer than I would prefer, but it's not too soft. It's definitely on the warm side and I'll be looking for a cooling mattress protector for the summer season.

I ordered this mattress because I wanted an environmentally friendly mattress with an affordable price that would ship quickly. I had my parents coming to visit and needed this bed so I could replace my guest bed for them. When it hadn't shipped when they said it would, I contacted customer service. They were experiencing delays, but they did everything they could to expedite the shipping. Thankfully, it shipped when they said it could and arrived without disrupting my parent's visit. I had an Avocado mattress a few years back that I was happy with, but I was looking for something more affordable this time around. So far I'm happy with my purchase. It's comfortable. It might be a touch softer than I would prefer, but it's not too soft. It's definitely on the warm side and I'll be looking for a cooling mattress protector for the summer season.

Great utility, natural material, fun to assemble too! The one negative with the mattress is not being able to test drive them first.

Great mattress, all natural, so far pleased with my purchase. Not able to test drive the mattress is advance is one negative. If I were to order again, I would choose the firm as it’s a bit soft for me.

Very pleased with my purchase. This is the second time I've purchased Eco Terra mattresses and am just as happy the second time around!

The customer service at EcoTerra was outstanding. I used their chat feature several times and was pleasantly surprised to find that the same three team members handled all my questions right here in the U. S. , not halfway around the world. Their consistency and attentiveness made the whole experience so easy and personal.

EcoTerra not only makes a superior mattress, but their customer service team is exceptional. My husband and I first discovered EcoTerra during a stay at a resort that featured their mattresses in every room. After one of the best nights of sleep we have ever had, we knew it was time for a new mattress. Our old one had become saggy and sad, and we wanted that same wonderful comfort at home. One of the things we appreciate most is that each EcoTerra mattress is custom made to order. You can truly feel the quality and care that go into every detail. Our new mattress is perfect for us: firm, but not too firm, with exactly the right amount of comfort and support. The all-natural materials and craftsmanship are excellent, and the customer service team was outstanding from start to finish. We are completely satisfied and highly recommend EcoTerra.

Very comfortable mattress.

Seamless process, relatively quick delivery

The mattress is clearly well made and exactly what i hoped for.

5 stars and then some!! No offgadsing from my hybrid latex. I am chemically sensitive, and not only is this mattress a win for the environment, it is also perfectly suited to anyone sensitive to chemicals. Thank you - used it the first night it arrived!

Thank you, Ecoterra, for using natural and upcycled materials! My first ever mattress with 0 off-gassing. We had to leave traditional mattresses with chemical flame retardants shut off in its own room for months before I could use it. This is a miracle for sensitive people. Easy setup, too. No layers to put together :)

Everything went smoothly.

I have not received the bed yet.