I have never got my order, Dr Franks ignored all my emails, have not answered. Poor customer service

They are a disorganised, non-customer caring and shambolic mess. Order still not arrived and need help? No reply. Close your subscription and they won't leave you alone. If they weren't selling Mounjaro they would be selling cheap double glazing or diesel claims. Do not use them.

Never again!! Remove me from the mailing list!!! I’ve tried several times

Terrible customer service! No customer care!

Length of time to receive medication is disgusting and customer service is practically non existent

I was put into a monthly siubsciption for £250 I wasn’t aware of.

I am writing to formally raise a concern regarding several issues with my medication orders and billing. In June, I resumed my treatment and purchased a single 2. 5 mg pen. However, I was mistakenly charged for three pens on my credit card. Despite sending three emails requesting cancellation and correction, I received no resolution and ultimately had to dispute the charge directly with my credit card provider. In July, a new pen was sent to me without my placing an order, and I refused delivery via Royal Mail. I informed your team of this at the time, yet my credit card has continued to be charged for medication I neither purchased nor received. In August, due to a price increase, I decided to purchase another pen and updated my payment method to direct debit. I kindly request a full review of my account, reimbursement for any incorrect charges, and confirmation that no further automatic shipments or charges will be made without my explicit consent. Thank you in advance for your prompt attention to this matter. Best regards, Daisy Leech leechd22@gmail.com

Great

Excellent

Never received pen said it was delivered when I was away on holiday!! It was a week late for delivery!! Dr franks ain’t interested in helping and royal mails taking ages I just want my 180£ back !!

Awful awful awful

Customer service is shocking.

Terrible

Ordered second pen from this company was told it was on its way to get the order cancelled. Luckily got a refund. Hopefully the service picks up

Ordered monjaro, was sent tablet and was told this was discussed in consultation but yet never had a consultation I’ve sent countless messages and emails asking to return the tablets and get a refund. Whenever I mention a refund I’m completely ignored.

Really excellent service but wY out of my price range now

Excellent

The worst experience ever had with a customer service representative who was so rude and unprofessional.

Great service

Things are going well I have a 3 month subscription and had no issues with my first pen