Deceptive picture online

Truly beautiful throw

Ok, all towels delivered in separate boxes. Odd.

Good

It’s a cute bear, although the bear is not as full and fluffy like what is shown in the website picture. It’s also pretty small. It would be nice if they offered a size that is a little bigger. It would also be great if the bear had the month written on the other foot/paw. For example, I bought the December bear. It would be nice if December was written on the other foot, signifying that it’s a December birthstone bear.

Sadly Item sent was not the same as pictured.

Quick shipping. Nicely packaged

The service was delightful and very timely. The product exceeded my expectations!

A pleasure to shop!

Perfect

Always a pleasure to do Business with. Many years collecting different Willow Tree items from you. Thanks

As always. . awesome customer service and delivery

We received a Nativity Lantern as a gift, and it is truly beautiful. The design, craftsmanship, and sentiment behind it are very special, and it fits perfectly with our Christmas decor. Unfortunately, our original lantern had an issue with the fan motor that disperses the glitter, it barely functioned and made a noticeable noise, which took away from the overall experience. We reached out to customer service on November 19, 2025, and received an initial response from Kayla Sims requesting photos and our shipping address. We provided that information promptly, but after that, we did not receive any follow-up or resolution. Because we loved the lantern so much, we decided to repurchase it on December 4, 2025. The replacement functions exactly as it should and looks wonderful, and we are very happy with the product itself. That said, we were disappointed with the lack of follow-through from customer service. I previously worked as a gift buyer for Mize Farm & Garden in Gray, TN (now Kurt’s Ace Hardware), and strong customer service was always a priority. Based on that experience, the absence of communication was discouraging, especially since we weren’t seeking a refund, just guidance or a possible replacement. In summary, the lantern itself is beautiful and meaningful, and we are happy with the working replacement. However, the customer service experience did not meet expectations and could certainly be improved.

Fast shipping and good quality

These ornaments were nicely illustrated with the state image but way too heavy to hang on a branch of either a live or artificial tree. It would be better for a large branch or just to be a magnet to put on the fridge. The ornament would be better with no magnet at all or a very small magnet.

These are a wonderful gift and arrived on time and packaged well.

Fast shipping and exactly as described

Love this can’t wait for my baby to open this on Christmas morning

Excellent and very dependable.

Fast, and nicely wrapped