The delivery was very fast and completely hassle-free. The bike was easy to assemble, and adjusting everything through the app was straightforward as well. The only thing that wasn’t clearly explained was how to adjust the incline — maybe I missed it — but a quick online search solved that, too. The ride quality is excellent, and it’s genuinely a pleasure to train with this bike every single time.

No it was not good experience. very poor shopping experience, especially when it comes to logistics and current information

The product ordered arrived in a timely fashion, and the functionality of the product (trainer with Zwift Cog) is as anticipated or maybe even slightly better.

Experience was fine. No problems & delivery was speedy.

Two bikes don’t work. No customer service to have a telephone call with. Delivery company caused £20k worth of damage to my property. Still ongoing and no solution for these issues - even though I’ve been fair and make it an easy fix for wahoo by giving options.

Good communication ahead of delivery. Delivery in time. Everything well packed.

Once you gain you delivered me the wrong item…

Kickr v6 marketed as a premium product arrived faulty. Extremely slow customer support. Slow collection and slower delivery service. Highly regret moving from Elite and Tacx to Wahoo. It seems the company is focusing on growth, merger and acquisition rather than quality and customer support.

Alles bestens!

Great

Great product.

Order was perfekt, but delivery…

I placed an order for a KICKR Thru Axle Kit on October 6, but have yet to receive the kit 3 weeks later despite paying $25 for courier shipment. Further, I have not been able to track where the kit is on Fed Ex's tracking site since October 13, and I am unable to reach a Fed Ex customer representative for assistance. At this time, I do not know if or when I will receive my order.

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A great product once installed on and I worked out how to get the best from it.

thanks

Nichts anderes erwartet, macht was es machen soll;-)

I was happy to get my hands on a generation 3 device, since I loved my gen 1 bolt a lot! But on my first major ride the device didn't sync the workout, even though it's still on the device. I reached out to the support, but after a couple of mails back and forth the support stopped answering. I'm now stuck with a workout stuck on my device and the new wifi-only sync is a big downgrade. I'm checking out competitors now, hopefully other devices deliver the simplicity that Wahoo used to stand for. And also with better customers support.

Great service and product.

Nach dem Vorgänger, Element, bin ich froh mich für den Nachfolger entschieden zu haben. Es macht noch mehr Spaß mit ihm Touren zu planen und sie zu fahren und das ganze in Farbe. Egal was das Wetter macht,er ist immer gut ablesbar. Der Touchscreen ist ebenfalls eine tolle Sache. Mal schauen wie es im Winter funktioniert. Sonst alles top.