Great team but there has been too much delays in the delivery.

Excellent bike et very good service level.

Cruiser was delivered 55 days ago. The purchased accessories are still missing. Without these accessories, I cannot use the vehicle because the ordered accessories are a condition of the insurance taken out with JobRad Leasing. Cowboy receives regular e-mails from me and JobRad without being informed of a delivery date for the accessories. In the case of a leasing purchase, I would advise against buying accessories included. Translated with DeepL.com (free version)

Poor service and tooks a lot the delivery

Too many bots no real life help. Would not recommend

I did not receive a bike yet, all tough I was promised a delivery over a month ago.

Delivery 1 month late. A technical problem after 2 weeks. A very very slow reacting helpdesk (1 week to get a simple answer). Draw your conclusions.

I'm very happy with my recent purchase of Cowboy cruiser. The mobile application is very modern and controls many functions of the bike. The cycling experience is unique. The only negative aspect is the delay of delivery by 2 months but considering the demand for this product it was acceptable.

Reviewing how the reviewing process went? Stop it

Good and quick responding support, nice quality of the bike!

Bike looks sleek and clean and I want to love it, but there were so many shortcomings and quirks in pretty much all other domains, that I want to return it: customer service heavily relies on bots which most of the time didn't convey what my issue was; issues around activation of Cowboy Connect; errors when rebooting the bike from the Android App; flaky firmware update from Android; brake fluid stains on the handlebar, grinding noises from the brakes, grinding noises fro the motor... and that is not even all there is/was! Makes me wonder what's in store down the road... To top it all off I am charged with 69 EUR for a technician to look at these issues. Bike being 2 weeks old with first issues submitted 30 minutes after unboxing!

Das Fahren ohne E-Motor sollte leichter gemacht werden und die Reichweite des E-Motors größer.

Awful experience

electrical support is too weak, I cannot keep up with a six year old cortina customer support is terribly slow biggest disappointment, and I had a vanmoof before so that is quite a statement

Great electric bike! Easy to order, very professional packaging and very easy to install app, setup the bike.

Mangelhaft!

Faster shipping than expected date, I like my experience buying

Quick delivery, but the one from my wife - ordered on JUN 8th still not delivered and suddenly postponed till SEP without info

Simply great. We got it about ten days early, which is a nice exception these days. Also the setup-time for the bike is less than half an hour.

Great experience!