the shipping came on the time it was supposed to no damages made to it. It was exactly what i hoped for

Excellent Customer Service

After returning my original purchase and custom ordering a new piece you charged me $800 additionally and sent me back the original bracelet that I returned

After some shipping issues my ring arrived in time.

Excellent personal customer service. Beautiful results!

Such a great experience!

Every aspect of order was Fantastic. !!!

Very professional

Ring is fabulous. Fiancé loves it. Shipped early too.

great just slow in shipping

Excellent quality

Order process was simple and the ring was exactly as described.

Great customer service and product

The ring was beautiful when it arrived. My wife almost cried when she opened it. The shipping came a week sooner than what originally was expected and made it before the holidays!

Item broke 3rd time my wife put it on 3 days after Christmas still no resolution

great experience, appreciate the tracking updates and most importantly the tennis bracelet is phenomenal.

I received a good-quality product—a substantial luxury purchase that, frankly, wasn’t necessary. Unfortunately, any enjoyment was overshadowed by poor customer handling. The website UI and shopping filters are subpar, making it harder than it should be to compare and purchase with confidence. More importantly, customer service lacked empowerment: issues were not clearly owned, logged, or resolved, and basic customer-care expectations were missed. Competitors handle this far better, including immediate acknowledgment of returns and refunds. As a result of these shortcomings, I incurred $40 in unnecessary costs, which should not happen at this price point. Bottom line: the product quality is there, but the overall experience falls short compared to competitors.

Everything was perfect and right in time for xmas

I was afraid that the earrings would not arrive by Christmas, but they arrived in plenty of time thanks to 2-day shipping.

I sent an email the following day after i received the ring to send it back. I got an automatic response within the hour, however I didn't hear anything else back about the return. After 5 days I sent another email and then I got the return label. The returned ring has already reached your store and I'm still waiting to hear about the credit back to my credit card. I'm trying to be patient but it's a lot of money and I'd like my money back. I'm going to write another email tomorrow about my credit to my card. I have ordered another ring from you and am waiting for it to be finished and shipped so I want my original purchase credited back to my card.