Return process is so so slow. I returnes my order almost 1 month ago. Still, processing.

I received my CRP-P1009S rice cooker with visible scratches inside the inner pot and marks/chipping on the heating plate area immediately after unboxing. Because of the condition, I was concerned that the unit may have been previously used or damaged before shipment. I submitted a claim on May 8, 2026 with photos attached, but the claim has remained in “Pending” status without any update so far. I understand investigations may take time, but I am disappointed by the lack of communication regarding a brand-new product issue. I hope the support team can review and resolve this matter soon.

Only English documentation (and Korean. . . but no French). Many many words (a lot. . . too many) to explain how to use, but very difficult to understand at the end and figure out how exactly does this thing works. I am sure this can be done a lot more user friendly. Quality of the cooked rice is less than expected. Maybe other tries will be better. . I am quite disappointed with this purchase and will not recommend to my friends

I usually find online shopping overwhelming, but this site was completely stress-free.

Fast and simple

The product itself is great. Happy with that as always. The delivery wasn't particularaly fast or slow. It took about a week. I'm fine with that. However, what I don't like is why they charge me so called "free" return fee which is clearly not free at the first place. Shouldn't they charge me when I actually "return" it?

Had a delivery issue and sent email to Support@cuckooamerica.com about this issue, but I have not received any response for over a week

Very fast shipping

Wonderful

Didn’t take long at all to get my order an it was well packed!

Fast shipping. Came exactly as described.

Quick delivery! perfect packaging!

So cost effective and making bread effortlessly every day.

We, my wife and me enjoy every meal by the Cuckoo Rice Cooker for more than 2 dacades. The taste of rice is A SECOND TO NONE!! But watch your diet. . .

Perfect

Excellent rice cooker

Delicious sushi. Decided to make rice at the last minute. It was fast and easy.

Shipment only took 2 days

The rice cooker is great but trying to read the small menu screen is difficult.

The shipment is fast, well packed and delivery service is good, the product is good too of course! I love it!