I had the most wonderful experience at City Chic Marion SA and I have to give a huge shout-out to Lolly for making it such a fantastic experience! Lolly’s customer service was absolutely incredible. From the moment I arrived, she made me feel comfortable, welcomed and completely at ease. She was so encouraging and supportive and genuinely helped me feel confident enough to step outside my comfort zone and try styles I wouldn’t normally consider. What really stood out was how much she listened and understood what I was looking for, while also encouraging me to have a little fun and explore something new. I never felt pressured — just supported and genuinely looked after. Lolly is an absolute credit to City Chic. I can’t recommend the experience enough, and I will definitely be back! Thank you, Lolly, for making me feel so confident and fabulous! ❤️

Went in to find a couple of things that I had viewed on the website. a - the staff member didn't know where anything was within the store. I did the work for her. b - nothing that I wanted was in the Shellharbour store. c - when wanting assistance I had to interrupt the staff members talking together at the register and they treated me like I was not supposed to be asking for help. Do better - haven't shopped here in years - and will continue to NOT shop here if this is what their "service" is like. Went to another store and bought $400 worth of clothes that could have been spent with City Chic if they did their job.

I went to the Bendigo store with negativity & apprehension, very unhappy with my figure, I was resigned to look frumpy and old. Lee was sensational, beautiful personality, fabulous recommendations, understanding of the challenges and armed with fabulous knowledge and suggestions. I left with 4 items, completely transformed and very happy. Thank you so much Lee, you are a genuine, lovely lady and I appreciate all you did for me today. I will be back.

Warning for everyone, check the height of the model before you purchase. Really, really disappointed with my recent purchase. Being 160cm, I look like a sad, short, fat clown in the higher love dress worn by a 6 foot tall model. My own fault for not reading the sizing info thoroughly. No way this maxi dress can be altered with its print. The model has a good amount of ankle and lower leg visible, I can't even see my feet :(

Went into City Chic Midland Gate after Joondalup had supposedly called Midland Gate to hold two items for me the girl at Joondalup had not done that at all was very disappointed with the Joondalup team member and her service, but when I had arrived at Midland for the item that was supposed to be on hold Donna had the best customer service apologising for something that is not her fault, she then not only helped me find my items that I required but also went above and beyond not only for myself but for all the customers she had approached her service is outstanding, she carries herself with a smile and makes sure every customer is leaving her store is leaving better than they came in she makes peoples day.

I’ve been shopping at City Chic for years, and I love that they offer stylish, on-trend pieces for curvy women. The fabrics usually feel great, and their dresses are my go-to for special occasions — they always make me feel confident and put-together. The staff in-store are generally warm and helpful, and I’ve had some great styling advice from them. Online shopping is easy, and delivery has been reliable for me.

After a long week of family medical emergencies and stress at work, I was in a rush to find a dress for a wedding in which I didn't feel gross. Mandy and Candice from the Joondalup store were very helpful and patient while I tried on half the store. Their upselling felt natural and not pushy, which was a nice change from feeling harassed and I even bought some tights They gave kind compliments even when I felt awful, really building up my self esteem. I can't thank these ladies enough as they gave me a comforting and relaxed experience where I felt like I was shopping with very knowledgeable friends. They deserve to be acknowledged for their hard work!

I had a lovely shopping experience at the Rockhampton store shopping for a dress for my son’s wedding. The lady looking after me, I didn’t catch her name, was welcoming and attentive with styling tips and advice. The dresses are so beautiful that I couldn’t decide on one, so I bought two! I will definitely be a returning customer.

If you need sales staff to stand behind everything they sell, Justine in Stockland Wendouree City Chic in Victoria is the place to go. Her personality is beautiful and nothing was to hard for her. It's people like Justine keep . people coming back. Thanks Justine for going over and beyond.

I seen top online but they didn't had my size. I called them and they had it in store which is very far from me. I called store to hold it for me as I don't drive but she say she can only do it for 24 hours and i could only get there on weekend as I am working. I asked to pay over the phone they don't accept it. Sick of silly rules nobody wanted to help me plus next day they removed other tops from online shopping. How do I buy things? Its disaster service, very selfish and unprofessional.

Was served by Johanna's at Knox Very friendly and excellent sales skills

Amazing service and advice! I needed a dress for my wedding vows renewal and Naomi was amazing. She found me the perfect dress! Thank you ❤️

Could not fault Renee's customer service at your Aitkenvale store this morning 1/4 Left your store a very happy mother of the groom. Excellent service

This was my favourite brand and go to shop. I must have spent $2-3K over the last few years, but now I am done. The stores no longer stock sizes above a 20, so much for providing great fashion for curvy women. You are not size inclusive or for all women.

Visited the Highpoint Store today and was served by Rose who was absolutely amazing! Thank you for your professionalism and beautiful smile

Went to City Chic at Carousel today. Found Simone to be so helpful, friendly and bubbly. Simone made up for the awful, disgusting lack of service and interactions with Tanya. She completely ignored us while we were looking for a change room, then just motioned with her hand and said “there”. She proceeded to see to the customers either side of us, while ignoring and pushing through us. There was a customer who used a wheelchair, and stated to Tanya she needed to consider her disability when choosing clothes. Tanya barked back “I’m the same size, I’m an XS, I’m fine when I sit down”, the most completely ableist, ignorant and dehumanising remark that could’ve been made. As we were waiting for a while for a dress, my daughter remarked on how long we had been waiting, to which Tanya, who hadn’t been in on the conversation, shot back “well we are busy, you’ll just have to wait your turn”. This would’ve been okay if we had been addressed by her in the first place. While I love the clothes at City Chic, and would give Simone 10/10, Tanya has ruined our experience, and we will not return to this store.

My wife and i went in for individual bra fittings and both walked out very happy. The ladies didn't miss a beat when i said i wanted to try some on too, even helped adjust while i was wearing. We walked out with a nice selection and a discount. Would definately recommend if you are CD/TS and not sure about asking.

Without a doubt my number one go to when shopping for clothing. Thank you for providing great styles for curvy women. I recently experienced a mishap with a delivery and was very impressed with how quickly, efficiently and politely it was all managed online. A huge thank you to Kayla whose outstanding communication kept me up to date with what was happening to ensure I received my order.

Just purchased the size 12 Abbie suit - it feels beautiful on, fully lined, and the legs of the trousers flow beautifully and it is flattering. I have to get the pants altered though as I'm short on legs - 5'2 - and need them taken up 4 inches lol. Otherwise, one of my favourite buys.

I have been a customer of Citychic for a number of years, yesterday I received excellent service from the Manager of the Brownsplain store in Queensland. So helpful that l purchased more than 1 iteam, l love the dresses l now have, thank you for the advice and expertise.