I’ve been shopping at City Chic for years, and I love that they offer stylish, on-trend pieces for curvy women. The fabrics usually feel great, and their dresses are my go-to for special occasions — they always make me feel confident and put-together. The staff in-store are generally warm and helpful, and I’ve had some great styling advice from them. Online shopping is easy, and delivery has been reliable for me.

After a long week of family medical emergencies and stress at work, I was in a rush to find a dress for a wedding in which I didn't feel gross. Mandy and Candice from the Joondalup store were very helpful and patient while I tried on half the store. Their upselling felt natural and not pushy, which was a nice change from feeling harassed and I even bought some tights They gave kind compliments even when I felt awful, really building up my self esteem. I can't thank these ladies enough as they gave me a comforting and relaxed experience where I felt like I was shopping with very knowledgeable friends. They deserve to be acknowledged for their hard work!

I had a lovely shopping experience at the Rockhampton store shopping for a dress for my son’s wedding. The lady looking after me, I didn’t catch her name, was welcoming and attentive with styling tips and advice. The dresses are so beautiful that I couldn’t decide on one, so I bought two! I will definitely be a returning customer.

If you need sales staff to stand behind everything they sell, Justine in Stockland Wendouree City Chic in Victoria is the place to go. Her personality is beautiful and nothing was to hard for her. It's people like Justine keep . people coming back. Thanks Justine for going over and beyond.

I seen top online but they didn't had my size. I called them and they had it in store which is very far from me. I called store to hold it for me as I don't drive but she say she can only do it for 24 hours and i could only get there on weekend as I am working. I asked to pay over the phone they don't accept it. Sick of silly rules nobody wanted to help me plus next day they removed other tops from online shopping. How do I buy things? Its disaster service, very selfish and unprofessional.

Was served by Johanna's at Knox Very friendly and excellent sales skills

Amazing service and advice! I needed a dress for my wedding vows renewal and Naomi was amazing. She found me the perfect dress! Thank you ❤️

Could not fault Renee's customer service at your Aitkenvale store this morning 1/4 Left your store a very happy mother of the groom. Excellent service

This was my favourite brand and go to shop. I must have spent $2-3K over the last few years, but now I am done. The stores no longer stock sizes above a 20, so much for providing great fashion for curvy women. You are not size inclusive or for all women.

Visited the Highpoint Store today and was served by Rose who was absolutely amazing! Thank you for your professionalism and beautiful smile

Went to City Chic at Carousel today. Found Simone to be so helpful, friendly and bubbly. Simone made up for the awful, disgusting lack of service and interactions with Tanya. She completely ignored us while we were looking for a change room, then just motioned with her hand and said “there”. She proceeded to see to the customers either side of us, while ignoring and pushing through us. There was a customer who used a wheelchair, and stated to Tanya she needed to consider her disability when choosing clothes. Tanya barked back “I’m the same size, I’m an XS, I’m fine when I sit down”, the most completely ableist, ignorant and dehumanising remark that could’ve been made. As we were waiting for a while for a dress, my daughter remarked on how long we had been waiting, to which Tanya, who hadn’t been in on the conversation, shot back “well we are busy, you’ll just have to wait your turn”. This would’ve been okay if we had been addressed by her in the first place. While I love the clothes at City Chic, and would give Simone 10/10, Tanya has ruined our experience, and we will not return to this store.

My wife and i went in for individual bra fittings and both walked out very happy. The ladies didn't miss a beat when i said i wanted to try some on too, even helped adjust while i was wearing. We walked out with a nice selection and a discount. Would definately recommend if you are CD/TS and not sure about asking.

Without a doubt my number one go to when shopping for clothing. Thank you for providing great styles for curvy women. I recently experienced a mishap with a delivery and was very impressed with how quickly, efficiently and politely it was all managed online. A huge thank you to Kayla whose outstanding communication kept me up to date with what was happening to ensure I received my order.

Just purchased the size 12 Abbie suit - it feels beautiful on, fully lined, and the legs of the trousers flow beautifully and it is flattering. I have to get the pants altered though as I'm short on legs - 5'2 - and need them taken up 4 inches lol. Otherwise, one of my favourite buys.

I have been a customer of Citychic for a number of years, yesterday I received excellent service from the Manager of the Brownsplain store in Queensland. So helpful that l purchased more than 1 iteam, l love the dresses l now have, thank you for the advice and expertise.

Within hours of placing my online order I noticed when putting in my address it auto corrected the house number! I immediately contacted City Chic to let them know about my mistake & asked to have the numbers changed just to be told that they can not change delivery information after the order is placed. I than asked for the order to be canceled & refunded my order amount $100+ to than be informed it can take upto 24 - 48hrs to process that cancellation. Meanwhile if my order is packed & shipped within that timeframe than ‘oh well’ someone else gets a couple of new outfits on me & my money is as good as gone!

Hi Team City Chic , There are a few complaints that I would like to report :- 1. The quality of your clothes have detoriated , after a few wash itself , the dress look old and worn out . Your prices should do justice to the quality of clothes . 2. As a plus size petite Asian all the necks in dresses are super deep and uncomfortable . You should consider diversity of your customers . 3. Is $50 off on your next purchase a genuine offer ? I don't think it ever works .

Just a rant . . If you don’t want to read just keep scrolling … I will never step into a City Chic shop again . . So yesterday my grandson and I had to stop at my local shopping centre to pick up one item quickly, I was on a tight schedule . . I happen to walk past City Chic sale, couldn’t help my self, I thought I will just have a Quick Look. Found 2 items I really like, but due to my grandson being impatient and my tight schedule I couldn’t try them on. I bought it knowing I couldn’t return it and get my money back, but I actually thought I could exchange to the same value or more . . due to a full day of events, I was unable to try it on till the evening, unfortunately the items did not fit right. So today first thing I went straight to City Chic and asked if I could just exchange, happy to pay more if the item I choose are higher. I explained that I normally try before I buy, but due to the circumstances with my impatient grandson and time was not on my side🤦🏽‍:female_sign: I couldn’t. The shop assistant stated due to items being on sale, they don’t refund or exchange. (The whole shop was ONLY sale items). Fair enough if that’s what you want to do, the sales assistant remembered me from yesterday and apologised after getting off the phone from her manager, that stated cannot do the exchange as its a blanket rule for all their stores. Ok good luck @City Chic stores . . I maybe just ONE of heaps of your customer but I will not set foot into your store or buy anything on line from your store! No wonder shops like yours are closing their doors, dont budge a tiny bit to help your customer out. Just had to get it out there, totally understand if it was a few days before taking it back, but the next day with all tags on and bag intact . . End of rant 😂😂

I seen a dress in a friend's photo that I absolutely loved, the person wearing it told me it was from City Chic. To find if there are any instore near me, I used the live chat service on the CC website. Jess was so very helpful and advised me where they had the dress I wanted and in what sizes. I called the Elizabeth SA store, and the customer service was great. I went to the store and could not be happier with the customer service I received. The dress I loved was a little bit too big, so I was shown another similar dress in the size 12 that was just as lovely as the one I was hoping would fit in the 14. Really great customer service from the chat service to my instore visit. Highly recommend City Chic.

This would rate as the worst shopping experience with this company & I shop online with other stores regularly and never had an issue till now, I purchased a garment online which did not fit, I returned the garment in store & was given a gift card instead of a refund which is what I should have received the garment was not a final sale, as I am in between their sizing nothing fits, I would have to spend more money in order to have the garments altered which is completely unfair instead of returning my money, my funds are being held hostage were I am forced to buy clothing that does not fit me nor do I like the quality of style. We are not talking about a small amount we are talking about $171. 95. Absolutely poor unprofessional service by your head office when I called to explain they did not care & kept throwing the that’s our policy in my face.