Service was not great. Don’t respond to emails. Took forever to get the filter in stock and to customer. Don’t even carry the filter for my xl regular purifier make you buy the HEPA which is significantly more money. Not impressed overall with the company.

I'm having a terrible time. I have not received the item I ordered and so far I can't get no satisfaction! so far I would rate my experience as subpar

Fast shipment. Packaged well.

Ordering process is straightforward and it’s delivered right to your door.

Poor after sale customer service

Excellent

Service was fast and accurate

The filter arrived damaged and unusable two weeks ago today. I sent messages via the website, to the customer service email and called customer service to be told that someone would call me. I have received no response from these efforts and have now turned this matter over to my credit card company.

These filters are great. I can notice a big difference in the air quality.

It was easier to order direct from Carrier as opposed to ordering from home depot I'm depo in Carrier do not have a good relationship as they were blaming each other for me waiting 2 and a half months to receive my refund.

The air purifier is great but replacement filters are unavailable.

The shipping and the service was top notch. Thank you so much

They filter ad designed Duh!!!!!

Quick shipped and packed well.

Packaged well for shipping. Kept contact with me while I waiting for it to arrive. Arrived very quickly.

Everything worked out fine once I got a response from your customer service that the “standard” filter (not HEPA) was no longer available so I had to purchase the much more expensive HEPA filter. It looks very nice so I hope I realize the benefit of paying for the HEPA version over the old standard filter.

My Carrier filters filters were delivered promptly from Carrier at home. I'm very pleased

no issues

The online ordering process was easy and the product arrived in a few days. Well done!

Great product. Not too loud. Does a great job purifying the air. The filter is super easy to clean and change!