FedEx return I bought a pair of shoes silas2 that was a mistake about the color I want the color cognac you sent me the color suede sand I want the color cognac

Shipping was prompt, but was not happy with the product as per the review I posted about the item itself

First time purchasing from Brunomagli and did not realize I could not return. Will never shop from them again.

Terrible customer service and scammy website

Wrong shoe size sent to me twice.

On 4/21/2024, I placed an order for two pairs of shoes from your online store. One pair was size 11 1/2 for a gift and the other was size 11 for myself. Unfortunately, upon receiving the shoes, I discovered that the size 11 did not fit me properly. Consequently, I contacted your customer service team to initiate a return process for the size 11 shoes. To my surprise, I was informed over the phone that only an exchange would be permitted for the size 11 shoes. Despite my preference for a refund, I reluctantly agreed to proceed with the exchange, opting for a size 10 1/2 instead. However, I was shocked to discover that I was charged an additional $48.15 for this exchange upon completing the transaction online.

Terrible. Still waiting for a resolution. It’s a shame that such a nice shoe came in with the leather peeled. Do you not have quality assurance before the shoe goes out? Terrible. I don’t think I’ll ever buy from you direct. Shame.

Horrible customer service.

Great

Perfect fit!

Bad they sent me the wrong shoe size twice!

Wrong color shoe was sent, no invoice or instructions on returns was in the box I had to chase the information down and all contact was by email or text. I'm awaiting a refund. How someone can mistake Red for Navy Blue is baffling.

See previous review.

Poor customer service, not transparent with buying policies.

The customer service is not helpful at all

Terrible

Love them!

Not a great shoe.

I purchased shoes that were way too narrow. Customer service recommended that I return them for a longer shoe even though I advised them several times that the shoe was too narrow. They stated the longer shoes are also wider. Well, as I suspected, the longer shoe didn't fit (too narrow again). They said that they would apply what I paid towards a new pair of shoes, which I promptly found some that are wide and purchased them. Joke is on me as they put the money on a gift card, but never told me they were doing that -- so I paid full price for the shoes and they would not apply the gift card. The other thing that I learned the hard way was that their 'medium' width shoes are the same as their 'regular' width shoes. In other words, shoes marked with 11M are the same with as their shoes marked 11 (regular). If the two pair of shoes that I purchased weren't decent quality, I'd think this experience was a total scam to unload a bunch of 'medium' and 'regular' shoes on unsuspecting customers -- child sizes it seems. Maybe Italian people have really narrow feet compared to Americans?? I won't be purchasing from Bruno again.

Great!