while customer service immediately understood the issue. they were going to check that the replacements did not have the same issue. Replacements came, and they were still bad.

Arrived quickly

Quality made. I like my purchases

Shipping was timely

Fast and easy to identify exact parts and get the bag back in perfect condition.

I had to replace one of the wheels on our Baseline 22” spinner. Customer service was excellent in making sure I had the correct wheels and installation instructions. Life time warranty and excellent customer service is why we own 8 pieces of B & R luggage,

Shipping by was as advertised. Haven’t had a chance to try out the warranty. I hope I don’t have to, but it’s nice to know they stand behind their product.

Very easy to replace the side handle on older Briggs & Riley 26" 2 wheel checked bag.

The 22" roller and backpack are perfect for my traveling. Its been on several trips now and is great qulialty and rolls with ease. The investment has been worth the return.

overall good experience. need some local dealers tho in Ann Arbor, MI who can do repairs.

Excellent prompt service!

Shipping was quick. I have not had to contact them so I can’t speak to that

Helpful tracking information!

Easy

Arrived neatly and on time

Ease of ordering; High quality product; it’s great stuff. I wish it was cheaper. But I know quality when I’m lugging it around.

Great quality

The shipping was double quick. I waited until the week prior to Mother’s Day and was happy to see an expedited shipping offer from Briggs & Riley for last minute shoppers.

Fits a ton, very durable, smartly laid out pockets. Fits under every airline seat so far.

Excellent product, well made and durable. No complaints