Quick response on sending samples. Thanks

Great product, purchased first time, fast shipping

We recently purchased a H burner conversion kit and reflective fire glass to update our fireplace. The customer service agent was super helpful on the phone to get me the information I needed for placing my order, selecting the right kind of glass, and then finding the best discounts that were applicable. The order arrived within days, and everything was packaged neatly. Using the instructions included (and those on the website), it took me less than 2 hours to remove the existing parts from my fireplace and install the shiny new reflective fire-glass kit, which we enjoyed the same evening while watching the Oscars. And it was a great deal too!!

They are so responsive to any questions you may have. Helped me spec my fireplace kit and readily available with good advice.

Product came as expected relative to quality and time to deliver. I would buy other items as needed from this company.

I called to change my order because something was back ordered and the lady that helped me was Awesome custom service wish had got her name. Extra fast delivery would definitely shop here again and will tell friends!!!!

I had a great experience, I called with some questions on the phone, and got some great help. The customer service department answered all my questions, directed me to the correct place on the website, helped me find exactly what I was looking for, and even more. Also pointed out that there was an additional promo going on and I was able to apply it to my order which saved me 35% more. Thank you

I was a little nervous about ordering fire glass online...I always prefer to see and touch things in person. But the pricing was great, the color came in just as advertised, and it arrived quickly. I'm very pleased with the final result.

I received my product the next day, good quality items and great service.

I placed an online order for a DeckProtect heat shield. I then received emails informing me of the order and shipping status. I finally received a message telling me that it had been delivered to my home. Only problem is ... I hadn't receive it. When I checked the message traffic for a tracking number, I found that none of the emails contained one. That is when I called and enlisted Sara's support in obtaining the tracking information. Although I understand that the shipping dept. was somewhat slow in getting this number generated, Sara stayed in contact with me regularly and made me feel like an important customer. She is a gem! Over the past few years I've had occasion to be in contact with customer service people in other companies and have been somewhat angered at being mistreated. For instance, I do not think that a customer ought to be doing the legwork to solve a problem caused by the supplier or vendor. If Sara had asked me to call the shipping dept., for example, this would be indicative of what has annoyed me in the past. However, she took it upon herself to handle the situation and stay in touch. And yes, I finally received the product yesterday! A huge "ATTABOY" to Sara and to your company's Customer Service support group!

Perfect for blinging out my longhorn skull!

Very helpful and friendly customer service. Super appreciated when dealing with fire!

Would recommend business with them

Great service, great product and on-time delivery. What else can you ask for?

Our contact experience was very pleasant and helpful. The amount recommended for our fire pit seems to be about 30% more than we felt was needed. We will keep the excess in case of future replacement needs. The reflective glass is very attractive and pleasant to look at whether the fire is burning or not.

Easy online ordering and fast shipping.

The purple fire glass arrived quickly and looks great. Just a caution for anyone choosing purple. It is very dark even after the gas heats them up, so add some clear fire glass as well. It'll be prettier even when it's not in use.

I will be ordering my second set up this week. Thanks for the friendly staff. Very helpful.

Not only good products, but a very helpful person on staff who made sure I bought the right size insert and the right amount of glass for my conversion to a gas fireplace. Thanks!

Order came fast . The lady told me how much to order and it was the perfect amount . I used the clear reflect glass on a black back ground and i love the way it looks . All my friends or going to change to fire glass. I recommend this co. to them. Wish i could remember the lady's name that helped me . She was very nice . Thank you