Packaging is fancy, gosh if I was a person who kept boxes I would eat this shit up! I haven't needed customer service quiet yet. The shipping takes a while but Im not sure if thats because of weather or because I ordered near the 4th of July.

love them

Very fast shipping thank you.

the finest pencils available

The sharpener makes a perfect point every time. Love it!

Always high quality - always smooth writing.

Great customer service! I recieved a wrong pencil in one box and they quickly shipped me a replacement.

Fantastic

I love writing with this pen. The weight and shape have a fantastic feel in my hand. When it works correctly, the knock mechanism is very satisfying (if that’s your sort of thing). However, I have had a key problem with it: the knock mechanism will occasionally snag when I engage (click) it to rotate from extending to retracting the ink cartridge. I’ll have to click it several times, and sometimes I even have to “click” it with the palm of my hand very hard. If this problem is resolved, I’ll absolutely love this pen. With that all said, Blackwing’s support has been absolutely amazing to work with. They sent me a replacement knock mechanism when the first didn’t work out. Every single time I’ve had an issue with any of their products, they have worked with me to resolve the issue. In some cases, I’ve even had them resolve a problem caused by a third party (mail carriers, etc). I keep buying from Blackwing because 1) they have good products that most of the time work amazingly well, and 2) if something doesn’t work out quite right, they fix it or make it right without any hesitation.

Excellent

Blackwing as a company I love.

Great service!

They have an amazing glide. They smell nice and have an all around nice feel to them.

Best notebooks I'ver ever had!

The Palomino 602 is an EXCELLENT firm leaded pencil that feels great, looks great, and writes MORE than GREAT!!! I LOVE IT!!!!

Great feedback and customer service

I love the pen. It writes smoothly and encourages me to hand write as part of discovering what I want to say.

Blackwing makes exceptional “everything” but their real magic is how they treat their customers. . nothing but amazing things to say!!! GREAT JOB!!!

I love these pencils. They were the first Blackwings I used and still my favorite.

Beautiful!