A little slower than expected. But it was during a sale, and Prime Day season so I understand.

40-Max exceeded expectations. Found the backpack exactly as described. Customer Service was helpful with guidance that assured my purchase. Thanks again.

Andy of the team provided instant response to my request and really paid attention to look into my case. Truly appreciate the attitude and service quality of the team to follow-up my shipment!

Smooth purchase experience.

I love the design of it. It’s the first bag I actually use to store my IPhone15 Pro Max with a case in, no issues. It holds all my daily carry items. MagSafe power bank, AirPods, Peak Design Wallet, and Keys. The size is perfect, and I like how it has a mild expansion. My only gripe is the strap. If you want to bring the bag closer to your chest, there is uncontrolled slack in the way. Also need a wider option.

The team is Responsive and helpful. The design and material is great. Highly recommend black ember

Good

Great products and great design

The Black Ember Team _ "Andy" He provided excellent after-sales support. When I had an issue with the product I purchased, he was a huge help! Great after-sales service, thank you, Black Ember Team

Fast shipping, cannot fault

I order a 09 L sling and paid expedited shipping to get it in time for a trip. When it arrived it was the smaller 06 L sling. When I emailed for a remedy they just sent me a label. No shipping the correct item, no refunding shipping for their mistake not real communication. Just a label. And to make matters worse I bought the bag on their Memorial Day sale and so if I wanted to re-order the correct bag now it would be more expensive. This whole experience was me just giving them some money for free for shipping that they pocketed. Worst experience of my life.

Excellent

Quick and hassle free purchase process and shipping to Europe.

Great product, great shipping

Very good

Great for my daily commute. I juts love it

All good

Super fast and professional

It’s perfect for me I don’t have to keep checking on wallet like the smaller ones you know it’s there it’s great 👍

After seven years I'm upgrading my Citadel v1 to a Forge 30 for work. So far so great.