My package came from Florida and took almost 4 weeks to arrive

Delighted to have the extra large size which is hard to find

I ordered the exact product that I had for years, a leopard print shower cap with nice terry cloth inside. I needed to replace mine and my 2 young granddaughters wanted one that they used when they spent the night and didn't want to get their hair wet. (It's much easier than a wrap towel on your head. ) Therefore I had to buy three and bundled theirs with a soap bar of shampoo and a bar of conditioner for their pleasant surprise!

When I reached out to customer service via email, they immediately started working the issue. I had not received the item I had ordered. I received a replacement item. I was so pleasantly impressed that I immediately ordered two more items. They arrived in perfect condition

These Betty Dain caps are hard to find. I ordered at least 8 at a time please keep making them I love them.

Easy to communicate and exchange to a smaller size.

I bought a towel wrap years ago and wore it out and wanted to order a new one. Thank goodness you are still in business. Love it!

The capes and apron i got were exactly what I was looking for!

Very good quality and very efficient!

Love my new capes. Very happy to score on some sale prices.

great experience!

Beautiful

Returning package, not what meets my needs

Nicely made i ordered the wrong size but will keep

Size was way too big & even though I contacted Betty Dain the very next day, I was told I may not receive an exchange or my money back. It wasn’t worth the risk of sending it back & not receiving an exchange especially since I was having to sent it back. I won’t be ordering again & it was expensive.

Store called as soon as they realized that they did not have the pattern I requested. I was able to call them back and they fulfilled my order that day with the alternate pattern.

It took almost a month to receive 5 shower caps. When I tracked the package on the UPS website two weeks into this fiasco, I was told that the ticket had been prepared but that they (UPS) had never received the package??!! I immediately called the gal I had placed the order with. She apologized profusely - but I once again had to follow up with her two or three days later when the package still had not shipped??!! I didn't receive the package until a full week after that??!! To add insult to injury, someone (Sherry?) from your organization left me a VM offering me a 10% discount on my "next purchase". What next purchase? After having to track my current purchase for a month??!! If I was Customer Service, I would have offered an additional 10% on THIS purchase as a sign of good faith. Five dollars to retain a new customer. Lousy business judgment. Time to find a new vendor - wouldn't you say?

I bought my first Betty Dain shower cap a few years ago and didn't pay attention to the name. So when the elastic finally started to weaken I searched the internet to find a replacement and bought 2 which arrived promptly and appear to be of the same excellent quality as my first. I am hoping the company is still making them when I need a replacement.

This is a great shower cap

good