We love our dual camera monitor and have recommended it to lots of friends. Unfortunately the on-off button stopped working 18 months after I’d bought it but Babysense just replaced it immediately with no questions asked. Fantastic customer service!

Babysense (in particular Grace from the Customer Success team) provided brilliant service and covered the issue that I had under warranty. Thanks for the excellent service as always.

Je suis vraiment satisfaite du baby moniteur Babysense Prisma ! Il est équipé de deux caméras, parfait pour surveiller bébé sous plusieurs angles. L’image est nette, même de nuit, et le son est clair. Le mode veilleuse et les berceuses intégrées sont un vrai plus pour apaiser bébé. Je recommande à 100 % !

Je ne mets pas 5 étoiles car je trouve que la portée du signal est trop faible. Mais sinon il est très bien

I genuinely cannot fault this camera – it performs brilliantly. But even more impressive is the customer service, which is truly second to none. Over the past few years, we’ve encountered a few minor issues with the camera and even some physical damage to the monitor. Each time, we’ve been sent a replacement item completely free of charge. Absolutely outstanding support – truly above and beyond!

Commande rapide, packaging en excellent état à son arrivé dans la boite aux lettres. Installation simple et prise en main facile, je recommande à 100% la Prisma Babysense !!

Absolutely brilliant! We purchased the add on camera for our 2nd child as the monitor allows you to do a split screen so we can see both children at the same time when napping and bedtime. So convenient! Also the customer service at babysense is excellent!

the lifetime of this device is not long, but the costumer service is really helpful and obliging. we are using our third one in three years, but the support ist really friendly. the good display quality will not last long, but we are fine with it. the signal for our purpose is perfect - we give away the display to our neighbours to watch our babies so we can go to supermarket realy quick.

Brilliant camera and monitor, love that I can see both my children and absolutely brilliant customer service! Cannot thank Grace enough for her assistance. Would buy again in a heartbeat

Great camera. Brilliant to be able to split screen!

I wish I knew it was European plugs 🔌 And the cable isn’t particularly long

Un immense merci pour ce produit qui est juste incroyable 😻 veilleuse, caméra et baby phone au top

I initially placed an incorrect order and also needed a replacement for a faulty unit. The customer service team was incredibly responsive and helpful throughout — they handled both the refund and replacement efficiently. I felt very well supported.

Easy to set up. Stable connection. Image quality amazing. Vox very sensitive. Parent unit is easy to use. Wish the volume could be louder. Overall good value for money.

This is the perfect product for twins. Not only is the camera good during the day the night camera is great. The customer service has been very responsive and helped find a solution to my questions. Highly recommend!!

Absolutely love our Babysense monitor! The video and sound quality are great, and the night vision is super clear. It gives me real peace of mind, especially with the reliable connection and motion detection. Would definitely recommend to other parents!

Wir hätten uns schon beim ersten Kind ein Babyphone anschaffen sollen. Es ist einfach so super und erleichtert einem den Alltag sehr. Danke an Babysense für diese tolle Entwicklung mit den zwei Kameras!

I am glad founding this device. It really helps me. Good organised.

I can't fault this product or the company. The after sales service is excellent and I want to personally thank Maria for her effortless assistance - I had a small fault that developed with the camera and it was replaced under warranty without issue and posted out to me very quickly. I will continue to be a loyal customer as a result and can't recommend Babysense to my friends and family highly enough!

Great customer service, we first used the monitor a few months after we received it to find one of the cameras weren’t working. Babysense had a new one at our doorstep 2 days later even though our monitor was out of its warranty period.