Bag is ok. Web site needs a lot of work

Ordering is seamless always, and your warranty process for my P. E. Camo tote the same.

Travelpro customer service has been good, so far. If you need to talk to a live person, just go into the chat and type "agent". This works for me. And if outside the business hours, just leave a message and they will email you back.

High quality.

I'm pleased with my purchase.

I had no problem. They were receptive when I had questions. And the luggage came faster, then I thought it would!

Well made product

Quick delivery and easy website to browse.

Everything was great! I just didn't know that I couldn't pack on both sides of the carry-on and this model is not returnable.

Customer service and Shipping were fine.

Shipped as promised, arrived in perfect condition. Hopefully there is a matching medium check suitcase to match for my next purchase.

So far I have bought a Medium size suitcase, a rolling tote for carry on, and this bag… all for my upcoming trip. I have been very pleased with all these items & cannot wait to try them out !

Perfect! My bag was delivered nearly a week earlier that the estimated date!

In my sales career, I have been through all the trends. Hard sided briefcases to leather carrier satchels to backpacks. After multiple broken straps and torn fabrics and a sore back/shoulder from airport gate to gate adventures, something had to change… I always seen pilots and flight attendants walking carefree through airports with luggage in tow. I have always had TP suitcases but never the roller briefcase. GAMECHANGER! During a recent NYC business pleasure trip combo, my TP zipper failed after 4 years of lots of trips. A trip to Macy’s Time Square, not finding this exact bag and the salesperson attempting to sell me on a $500 replace bag from a different brand. While some of the features were nice, in no way was worth 4x the cost. Replacing my TP $120 roller after 4 years of hard road use and abuse, was a no brainer! Highly recommend this bag for the road warrior sales person, office in a box! It is a must buy!!! Thank you TP for great products like this!

Easy to purchase on line. Shipping was timely and smooth. Website is easy to navigate.

Shipped promptly

Really frictionless and easy experience.

Love the quality!

Very good luggage for the money. I love the two packing cubes and the TSA locks. It was the biggest piece of spinner luggage that will hold up to 50lbs and I am very pleased that I found it for such a low price on sale that TravelPro sold for 50% off because it was blue. I love the color (blue) and I have a matching carry on in blue also. Looking forward to many trips with this suitcase.

Great!