Going to file complaint with the Bureau of Consumer Complaints with the US FGovt. And the BBB.

Shipping was exceptionally great

Shipping was great- got it inside a week. Expensive paperweight.

Great service!

Hopefully I will never have to use it

John’s are good tech but I shouldn’t have to call you guys at all and I’m really not happy if I have to return this thing

Great service

Great experience from purchase to delivery.

Great!! Support has been fantastic also. So very nice to speak to an American for support in lue of someone in India or the Philippines!!!

Great support!

Customer service has been great when I required their help. So glad I purchased an American drone so I can speak to an American person for my questions.

Joysticks arrived fast and in good shape.

High quality products and outstanding customer service. What more could you ask for!

Fast friendly service! I will be a repeat customer.

Autel Robotics has some of the best customer service of the companies I have dealt with. They are prompt and have answered all the questions I have had.

Aftercare support has not been supportive, the links in the app do not work and resolution not provided.

Cannot use a mastercard?

hard to find accessories

I paid $80 for next-day shipping on the Autel Evo Lite+ and have spent two weeks trying to get it to work. The drone won’t register, the remote won’t connect, and it won’t recognize my phone. Customer support has been slow, and while they’re trying to help, it’s been a frustrating experience for such an expensive product. I expected much better from Autel, both in terms of the product itself and the service. For a brand that’s supposed to be a top-tier option, this experience has left me frustrated and feeling like I didn’t get what I paid for. Hopefully, things improve, but right now, I can't recommend them based on my experience.

Autel made me realize just how good DJI are