I will give a 4 star just due to my own personal feeling about Autel abandoning the Evo 1. For what I ordered ( Evo 1 batteries and props) everything shipped quickly and undamaged. Thankfully I could still get what I got.

Fast Ship

Terrible customer service and then charge $50 to ship a cable that could have gone in an envelope and was not time sensitive. No option was given for reasonable shipping. Shame on you

good

Return my drone or refund my credit card

Customer service is great. FedEx not so much. My overnight shipping turned into five day wait. Aurelia made it right with a refund for shipping cost but can’t get rose four days back. Had it come on time this would have been a five star rating.

I am pleased with your product supply.

I think my EVO 2 Pro V3. Will be a wonderful addition to cruising experience in the Broughton Archipelago for upcoming season. Thanks for making a wonderful product. Cheers from Vegas

I paid for priority mail service on January 21st and still haven't received the package today. 16 days in transit?

The people at the tech center (John J. ) are very helpful and courteous. He has helped a newcomer to the drone world as I am over quite a few hurdles. Thanks to all.

Awsome product i see big thing coming from autel

Great purchasing and customer service experience. Autel support is very quick to respond to emails

Great customer service.

Very good company to work with. Very good with communications.

Please fix the issue.

Quick delivery of product.

Honored right to repair with a V2 controller. Woot.

La batería es de alto rendimiento

Yup, I took a chance, and thought it would be ok, and it was. The day after I ordered and paid for the drone, the sales site went down, and I thought I had been scammed. The link for the tracking delivery did not respond. But after a week another email from sales with a correct tracking order appeared and the drone was on its way. I can tell you it was a worry! But the product - Autel Lite+ Premium is outstanding, and the delivery problems are quickly forgotten. All I can say is, if you order and nothing appears after a few days, email the sales people, they will put it right. Dont worry it is not a scam.

My drone is not connecting to the remote, and customer support keeps asking me to try things I've already tried.