I've shopped a few times with koala and have never been disappointed. Product, delivery, and service all high quality.

Good service. We had to return a first mattress that was too hard. The driver came within a week to collect and deliver the luxe model instead. It took them 1-1. 5 week for us to be reimbursed. Hopefully it will be the same process this time to be reimbursed and this new mattress picked up. The luxe mattress is too soft ☹️

Generally responsive customer services, does follow through on issues, however speed can still be improved. Still quite happy with the agents that we dealt with, polite and tried to offer the best solutions.

Quick response and very quick delivery 😊

Such an easy company to deal with!

Overall Koala have been great to deal with.

On time delivery. Very repeatable company I'll definitely use again.

Quick shipping, great prices and amazing service!

Quick and easy

Very prompt, was not able to receive in person, was left as exactly as instructed.

Awesome

Fast shipping, easy assembly.

Purchases turn up in timely manner with good communication

Always easy and responsive

Excellent Customer Service

Fast shipping. Love your products

Quick shipping and good packaging

Convenient and prompt delivery service

Easy shopping experience, fast delivery and an easy to assemble product!

They think of everything! Ease of delivery, eco friendly packaging and product and ease of assembly.