When I had a question, the person answering the phone was very helpful.

Excellent service! Highly recommend this company.

Great company and fab service

Perfect for my needs!

Great customer service

Wonderful looking product. Eary to order with quick shipping. Certainly woulkd order again

Was delivered on time and wrapped up tight.

Good

I accidentally ordered the fire glass for “contact less”pick up. I called customer service and she was able to very quickly resolve the situation and have the glass shipped to me. Great service!

Perfect perfect perfect!!!

Great

Product is good, shipping was fast and packing is good too.

Customer service helped so much. If you are thinking of changing your fireplace inners. Talk to them first

Great prices and awesome service!!!

So far, this has been the best experience I’ve had with any shipping since that flu season of 2020 that changed the world as we knew it! Thank you

The glass fits perfectly and looks great! I feel the fire pit is much safer with the glass.

All good ... beautiful product ... wrong actual color

Received my small set of black 4" lite stone balls and just need a few more to make a pyramid as my fireplace is more tall than it is wide. I went with the smallest set of 4" which fit my burner width and depth but 2 levels looks a little short. Will have to order extras from another company and hope that the black matches well enough. Would have preferred to buy the singles from American. Not sure why your company doesn't sell individually. Thanks for a great product!

Ordered lava rock, delivered as expected, quality product.

Shipping was right on time!!!